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Sales Associate - eCommerce/Phone

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AutoNation

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Spokane Valley

AI generated summary

  • You need a high school diploma, strong customer service skills, prior retail sales experience, good communication, a tech-savvy mindset, and a valid driver’s license with a clean record.
  • You will engage with customers online, by phone, and in-person, guiding them through vehicle purchases, answering questions, negotiating terms, and ensuring exceptional post-sale support.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary role of a Sales Associate in eCommerce/Phone at AutoNation?

The primary role of a Sales Associate in eCommerce/Phone is to interact with customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment, while providing an exceptional customer experience.

What qualifications do I need to apply for this position?

You need a high school diploma or equivalent, prior sales experience (preferably in retail), strong communication and interpersonal skills, and a valid in-state driver’s license with an acceptable driving record.

Is there any specific experience required for this job?

Yes, prior sales experience is preferred, and candidates should have a demonstrated ability to provide an exceptional customer experience.

What kind of benefits can I expect if I work for AutoNation?

Benefits include competitive compensation, 401k matching, health insurance plans (health, dental, vision), maternity benefits, associate purchase and discount programs, and access to discounts through YouDecide.

What is the salary range for this position?

The compensation for this position ranges from $2,858 to $8,700 monthly or more.

Are there opportunities for advancement in this role?

Yes, AutoNation offers opportunities for career growth and advancement within the company.

Does AutoNation support diversity and inclusion in the workplace?

Yes, AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

Will the Sales Associate need to follow up with customers?

Yes, following up with customers to ensure satisfaction and helping transition them to the Service department is an important part of the role.

What qualities make a successful Sales Associate at AutoNation?

Strong communication, consultative skills, a drive to achieve targeted goals, and a willingness to work with technology are key qualities for success in this role.

Is there training provided for new Sales Associates?

Yes, AutoNation typically provides training to help new Sales Associates become familiar with the products and services offered and develop the skills necessary for success in their roles.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.