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Sales Associate - eCommerce/Retail - AutoNation Hyundai North Richland Hills

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AutoNation

24d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Fort Worth

AI generated summary

  • You need a high school diploma, sales experience, strong communication skills, a drive for goals, tech-savvy, a valid driver’s license, and a commitment to excellent customer service.
  • You will interact with customers through online, phone, and in-person communication, guiding them in vehicle purchases, answering queries, and ensuring satisfaction throughout their experience.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary role of the eCommerce Sales Associate at AutoNation Hyundai North Richland Hills?

The primary role of the eCommerce Sales Associate is to interact with customers online, over the phone, and in person to guide them through the vehicle purchase process in a no-haggle sales environment, ensuring an exceptional customer experience.

What qualifications are required for this position?

The qualifications required include a high school diploma or equivalent, proven ability to provide exceptional customer service, prior sales experience (preferably in retail), and strong communication and organizational skills.

Is prior sales experience necessary for this job?

Yes, prior sales experience is necessary, with a preference for retail experience.

What type of environment does AutoNation provide for its employees?

AutoNation promotes a positive work environment characterized by strong moral values, respect for associates, and a commitment to making a positive impact in the community.

Are there any specific skills needed for this role?

Yes, candidates should have outstanding communication, consultative, interpersonal, and organizational skills, along with a willingness to follow up with customers and a desire to work with technology.

What benefits are offered to employees at AutoNation?

Benefits include competitive compensation, 401k matching, health, dental, and vision insurance, maternity benefits, as well as employee discounts on vehicles, services, and products.

Does AutoNation support charitable contributions?

Yes, AutoNation supports charitable initiatives such as the DRV PNK mission, which has raised millions for cancer research and treatment, partnering with cancer charities across the nation.

Is there a focus on diversity and inclusion at AutoNation?

Yes, AutoNation is committed to creating a diverse, equitable, and inclusive workplace and encourages candidates from all backgrounds to apply, even if they do not meet every requirement.

Is a valid driver’s license required for this position?

Yes, a valid in-state driver's license and an acceptable, safe driving record are required for this position.

How does AutoNation view customer satisfaction?

AutoNation places a strong emphasis on providing an exceptional customer experience and encourages eCommerce Sales Associates to follow up with customers to ensure their satisfaction and transition to the Service department for continued support.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.