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Sales Associate eComPhone

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AutoNation

29d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Pembroke Pines

AI generated summary

  • You need a high school diploma, sales experience, strong communication skills, goal orientation, tech-savviness, and a valid driver’s license with a safe driving record.
  • You will guide customers through their vehicle purchase online and in-person, respond to inquiries, negotiate payment options, and follow up to ensure satisfaction and loyalty.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the role of an e-Commerce Sales Associate at AutoNation?

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through their vehicle purchase in a no-haggle sales environment, ensuring an exceptional customer experience.

What qualifications are required for the e-Commerce Sales Associate position?

Candidates should have a high school diploma or equivalent, proven ability to provide exceptional customer service, prior retail sales experience, strong communication skills, and a valid in-state driver's license.

What kind of experience is preferred for this role?

Prior sales experience, particularly in retail, is preferred, along with demonstrated communication, consultative, interpersonal, and organizational skills.

Is there a need for technology skills in this position?

Yes, the position requires a willingness to work with technology and experience in navigating online sales tools and platforms.

What kind of training will be provided?

Specific training details are not mentioned in the job description, but candidates can expect to receive training to ensure they can effectively assist customers and utilize the necessary technology.

Can I advance my career at AutoNation?

Yes, AutoNation values innovation and teamwork and offers opportunities for career advancement within the company.

What are the benefits offered for this position?

Benefits include competitive compensation, 401k matching, health, dental, and vision insurance, maternity benefits, and employee discounts on vehicles and services.

Does AutoNation have a mission related to community involvement?

Yes, AutoNation participates in the DRVPNK mission, which donates millions of dollars to cancer research and treatment by partnering with cancer charities nationwide.

Is AutoNation committed to diversity and inclusion?

Yes, AutoNation is dedicated to creating a diverse, equitable, and inclusive workplace and encourages candidates from all backgrounds to apply.

What is the work environment like at AutoNation?

AutoNation promotes a culture of belonging, innovation, and teamwork, striving to make a positive impact in the automotive industry and the communities they serve.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.