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Sales Associate eComPhone

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AutoNation

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Miami

AI generated summary

  • You need a high school diploma, sales experience, great communication skills, tech-savviness, a valid driver’s license, and the drive to achieve goals while ensuring customer satisfaction.
  • You will engage with customers online and by phone, guide vehicle purchases, answer inquiries, negotiate terms, and ensure exceptional post-purchase satisfaction while fostering loyalty.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the job title for this position?

The job title is Sales Associate eComPhone.

What type of work environment does AutoNation promote?

AutoNation promotes a no-haggle sales environment where associates focus on providing an exceptional customer experience.

What kind of experience is preferred for this position?

Prior sales experience, especially in retail, is preferred for this position.

What qualifications are necessary for the e-Commerce Sales Associate position?

A high school diploma or equivalent is required, along with proven ability to provide an exceptional customer experience, communication skills, and a valid in-state driver’s license.

What types of sales will I be involved in as an e-Commerce Sales Associate?

You will interact with customers online, over the phone, and in person to guide their vehicle purchase.

What are the main responsibilities of an e-Commerce Sales Associate?

Responsibilities include responding to leads, answering customer questions, helping customers choose vehicles, negotiating terms, and following up post-purchase for customer satisfaction.

Does AutoNation offer any benefits?

Yes, AutoNation offers competitive compensation, 401k matching, insurance plans, employee discounts, and opportunities to participate in charitable missions.

Is previous experience with technology required for this role?

Yes, experience and a desire to work with technology are required for the e-Commerce Sales Associate position.

What is the company's commitment regarding diversity and inclusion?

AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

How can I apply for the e-Commerce Sales Associate position?

You can apply for the e-Commerce Sales Associate position by submitting your application through AutoNation's careers portal. Even if you do not meet every requirement, you are encouraged to apply.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

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