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Sales Floor Dept Supervisor - Building Materials

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Lowe's Companies, Inc.

6d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Wilson

AI generated summary

  • You need a high school diploma, 3-5 years retail experience, customer service skills, leadership experience, and ability to lift 25+ pounds. Must be available any day, and know Microsoft Office.
  • You will lead a team to enhance customer service, manage inventory, train associates, ensure safety, and communicate effectively with leadership and staff to achieve store objectives.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Leading and enabling a team of associates to deliver the best possible customer experience in the store.
  • Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
  • Responsible for non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
  • Responsible for store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Working with leaders to identify approaches and behaviors that best meet sales and service objectives.
  • Communicating best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
  • Supervising associates in other departments, as needed, to meet the demands of the store.
  • Communicating upward to keep management informed of concerns, issues, praises, and morale.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What are the primary responsibilities of a Sales Floor Department Supervisor?

The primary responsibilities include leading and enabling a team of associates to deliver a positive customer experience, coaching and training associates, managing performance, handling customer-facing and non-customer-facing activities, and ensuring store safety.

What are the required qualifications for this position?

The required qualifications include a High School Diploma or equivalent, 3 years of experience in a retail environment or 5 years without a diploma, 1 year of customer service experience, and experience in providing direction or supervision to teams.

Are there any preferred qualifications for the Sales Floor Department Supervisor role?

Preferred qualifications include 3 years of retail customer service experience, 3 years supporting Pro customers, experience in a leadership role with direct report responsibility, and experience in the home improvement retail sector.

Will I need to lift heavy items while performing my duties?

Yes, the position requires the ability to lift at least 25 pounds without assistance and may require lifting over 25 pounds with or without assistance.

What are the working hours for this position?

This position generally requires working 39 to 40 hours per week, with possible additional hours based on the needs of the store. Availability is needed for mornings, afternoons, and evenings any day of the week.

Is travel required for this role?

This role does not require regular travel, but there may be occasional travel for meetings, trainings, or to support neighboring stores or outlets.

What kind of customer interaction should I expect in this role?

You will be responsible for customer-facing activities including greeting customers, clarifying their needs, identifying solutions, and closing sales, as well as non-customer-facing activities like inventory management and area recovery.

Is experience with Microsoft Office needed for this position?

Yes, experience using Microsoft Office Suite is required.

What is the starting rate of pay for this position?

The starting rate of pay may vary based on factors such as the position offered, location, education, training, and experience.

Does Lowe’s provide training for new associates?

Yes, part of the role includes supporting and participating in the training, mentoring, and development of associates.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.