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Sales Floor Dept Supervisor - Hardware-Tools

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Lowe's Companies, Inc.

8d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Medford

AI generated summary

  • You need a high school diploma, 3-5 years retail experience, strong customer service skills, team leadership experience, physical ability, and proficiency with Microsoft Office and store systems.
  • You will coach associates, ensure customer satisfaction, manage inventory, monitor safety practices, delegate tasks, and communicate with management while supporting daily store operations.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Leading and enabling a team of associates to deliver the best possible customer experience in the store.
  • Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
  • Responsible for non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
  • Responsible for store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Identifying approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team.
  • Supervising associates in other departments, as needed, to meet the demands of the store.
  • Communicating upward to keep management informed of concerns, issues, praises, and morale.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What is the primary responsibility of a Sales Floor Department Supervisor at Lowe's?

The primary responsibility of a Sales Floor Department Supervisor is to lead and enable a team of associates to deliver the best possible customer experience in the store, which includes coaching, training, and managing performance.

What qualifications are required for this position?

The minimum qualifications include a High School Diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in a retail environment, along with experience in customer service and team supervision.

What kind of work schedule can I expect as a Sales Floor Department Supervisor?

This position is generally scheduled for 39 to 40 hours per week, with morning, afternoon, and evening availability required any day of the week.

Is physical ability required for this job?

Yes, the role requires physical ability to perform tasks that may include prolonged standing, sitting, and lifting. Associates must minimally be able to lift 25 pounds without assistance.

What experience is preferred for candidates applying for this role?

Preferred qualifications include 3 years of retail customer service experience, experience in a leadership role with direct report responsibility, and experience in the home improvement retail sector.

Does this role include responsibilities related to store safety?

Yes, the Sales Floor Department Supervisor is responsible for conducting safety walks, reporting hazards, and understanding safety and lifting directions.

Will I need to travel for this position?

Regular travel is not required, but occasional travel may be necessary for meetings, trainings, or to support neighboring stores or outlets.

Is experience using Microsoft Office Suite a requirement for this position?

Yes, experience using Microsoft Office Suite is required for this role.

Does Lowe's have equal opportunity employment policies?

Yes, Lowe's is an equal opportunity employer and administers all personnel practices without regard to protected characteristics as outlined in the job description.

How can I find out more about Lowe's benefit programs?

For information regarding Lowe's benefit programs and eligibility, you can visit https://talent.lowes.com/us/en/benefits.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.