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Sales Floor Dept Supervisor - Pro Services

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Lowe's Companies, Inc.

15d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Lexington

AI generated summary

  • You need a high school diploma, 3-5 years in retail, 1 year in customer service and Pro support, leadership experience, proficiency in Microsoft Office, and the ability to lift 25+ pounds.
  • You will support customer service, train and coach associates, manage inventory, ensure safety compliance, communicate with management, and occasionally serve as manager-on-duty.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
  • Responsible for non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
  • Responsible for store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Identifying approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team.
  • Supervising associates in other departments, as needed, to meet the demands of the store.
  • Communicating upward to keep management informed of concerns, issues, praises, and morale.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What are the primary responsibilities of a Sales Floor Department Supervisor at Lowe's?

The primary responsibilities include leading a team of associates to enhance customer experience, coaching and training staff, managing daily tasks and performance, ensuring department coverage, and overseeing both customer-facing and non-customer-facing activities.

What qualifications do I need to apply for this position?

You need a High School Diploma or equivalent with either 3 years of experience in a retail environment or 5 years of experience total, along with 1 year of customer service experience and experience supporting Pro customers.

Is prior leadership experience required for this role?

While not strictly required, experience providing direction or supervision to teams is preferred, particularly in a leadership role with direct report responsibility.

What is the expected work schedule for this position?

The position is generally scheduled for 39 to 40 hours per week, with the potential for additional hours based on store needs, and requires availability in the morning, afternoon, and evening any day of the week.

Are there physical requirements for this job?

Yes, candidates should have the physical ability to perform various tasks that may require prolonged standing, sitting, and lifting up to 25 pounds without assistance, and more than 25 pounds with assistance.

Does this job require travel?

Regular travel is not required; however, occasional travel may be needed for meetings, training, or to support neighboring stores or outlets.

What skills or experiences are preferred for this role?

Preferred qualifications include 3 years of retail customer service experience, experience in the home improvement retail sector, and familiarity with store computer systems.

What kind of customer service experience is necessary for this position?

A minimum of 1 year of customer service experience is required, with additional experience supporting the unique needs of Pro customers preferred.

Does this position involve supervising associates in other departments?

Yes, the Sales Floor Department Supervisor may supervise associates in other departments as needed to meet store demands.

What type of training will be provided for this position?

Training will focus on providing direction, mentoring associates, and enhancing customer service skills, as well as safety protocols and using store systems.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.