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Sales Manager

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Talbots

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Southbury

AI generated summary

  • You must have a passion for sales, professionalism, strong customer service, coaching skills, tech aptitude, and flexibility for 40 hours weekly, including weekends and holidays.
  • You will provide exceptional customer experiences, achieve sales metrics, coach the team, prioritize tasks, maintain market knowledge, ensure compliance, and build positive workplace relationships.

Requirements

  • Passionate about selling, with a natural ability to generate thoughtful ways to drive new traffic into the store.
  • A model of professionalism with strong work ethic, integrity, and respect for others.
  • Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
  • An educator, coach and mentor that inspires team associates based on their individual strengths.
  • Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
  • A clear communicator of business-related information, and brand initiatives.
  • Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
  • Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
  • Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
  • Have open availability of 40 hours per week.

Responsibilities

  • Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally.
  • Help customers to look and feel their best by providing style advise based on their specific needs.
  • Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
  • Achieve sales and hospitality driven metrics in key measurable areas including: clientelling/outreach, appointment setting, Talbots Classic Awards etc.
  • Reinforce consistent selling and service standards through coaching, training, and accountability.
  • Prioritize daily tasks and responsibilities to meet the needs of the customer, team and business.
  • Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
  • Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
  • Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
  • Develop and maintain positive working relationships that support a productive work environment.

FAQs

What is the primary responsibility of the Sales Manager at Talbots?

The Sales Manager is responsible for creating and fostering a culture of hospitality through exceptional customer experiences, achieving sales metrics, and providing style advice to customers.

What kind of culture does Talbots promote?

Talbots promotes a culture of teamwork, creativity, and exceptional customer service, with a strong commitment to diversity and community involvement.

What opportunities for growth does Talbots offer employees?

Talbots provides tools and resources for growth beyond the Sales Manager position, along with incentive opportunities.

What is the expected work schedule for the Sales Manager position?

The Sales Manager is expected to have open availability of 40 hours per week, including the ability to work flexible shifts, weekends, and holidays.

What are the physical requirements for this position?

The Sales Manager should be comfortable climbing ladders, moving around regularly, standing for extended periods, and able to lift, carry, and move at least 40 lbs.

What type of benefits does Talbots provide to its employees?

Talbots offers comprehensive benefits packages, a generous merchandise discount, and various perks such as discounts on travel and shopping.

How does Talbots value its employees?

Talbots values employees by encouraging teamwork, creativity, exceptional service, integrity, and respect for diversity, and fostering a positive work environment.

Is prior retail experience required for this position?

While the job description does not explicitly state a requirement for previous retail experience, a strong work ethic, customer-centric mindset, and the ability to mentor others are essential.

How does Talbots ensure compliance with employment laws?

Talbots maintains compliance with all company policies, procedures, and local, state, and federal employment laws within their operations.

How can applicants request reasonable accommodations during the application process?

Applicants can request reasonable accommodations by contacting myHRSupport@knitwellgroup.com, and the company is committed to providing necessary accommodations unless it causes undue hardship.

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Talbots

Retail & Consumer Goods
Industry
501-1000
Employees

Mission & Purpose

Talbots began from a singular & personal vision, inspired by a joy of discovery and fueled by a commitment to timeless and timely fashion, extraordinary quality and memorable service. In 1947, Rudy and Nancy Talbot, two passionate and entrepreneurial New Englanders, put an ad in The New Yorker. And what started out as 3000 fliers ultimately became a catalog with a cult following—treasured for its spirited voice and modern classic product. Soon they moved into an historic Hingham, Massachusetts, house where they painted the front door a welcoming red to signal that here was an oasis of inspiration and hospitality. Through the decades, Talbots has expanded beyond New England and developed a devoted following of smart shoppers who rely on gracious service, great quality, timeless pieces—and Talbots famous "surprise and delight."​ Today Talbots is a dynamic combination of heritage and innovation, translating the original Talbots DNA for today's culture. Our omni-channel expression includes 500 core and outlet stores, throughout the country and Canada, and a growing e-commerce business.