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Sales Support

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Nouryon

15d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Chicago

AI generated summary

  • You need a Bachelor's degree or relevant experience, 5+ years in Sales Support, ERP/SAP proficiency, CRM experience, strong communication skills, and Excel data analysis ability.
  • You will manage sales processes, monitor customer commitments, handle complaints, coordinate data requests, and drive process improvements while supporting sales and compliance efforts.

Requirements

  • Bachelor’s Degree or relevant experience required.
  • 5+ years’ experience in Sales Support or Customer Service role in a manufacturing and/or logistics organization
  • History of increasing responsibilities and leadership experience
  • Fluent in English. Preferable additional command of Spanish
  • Experience (proficiency preferred) in ERP, SAP system, preferable in a Sales and Distribution, B2B international environment.
  • Experience with CRM (MS Dynamics)
  • Understanding of manufacture business environments and workflows
  • Strong oral and written communication skills, customer focused, results oriented, an effective collaborator, information synthesis and efficient problem solving required.
  • Experience with data analysis in Excel

Responsibilities

  • Enable flawless pre and post sales processes (master data and pricing is key)
  • Be responsible for monitoring customer fulfillment commitment - comparing orders to contracts.
  • Provide sales support to customers with unique requirements.
  • Liaison between trade compliance and customers/sales
  • Coordinate customer complaints, recertifications, and price supports.
  • Manage and lead customer MDM request.
  • Provide continuous improvement to ensure cohesive and robust sales processes including master data, fleet, pricing, sample management and commercial training.
  • Coordinate rebate management with account and/or sales and marketing managers.
  • Coordinate special tasks between customers/sales/customer service/and logistics
  • Gather data and analysis in support of driving change and process improvements.
  • Act as the right hand to Commercial Excellence & Sales Support Manager and business line Commercial Manager

FAQs

What is the primary responsibility of the Sales Support position at Nouryon?

The primary responsibility of the Sales Support position is to ensure a smooth sales process and support day-to-day internal commercial and customer service activities, while also contributing to strengthening customer relationships.

What qualifications are required for this Sales Support role?

A Bachelor’s Degree or relevant experience is required, along with 5+ years of experience in a Sales Support or Customer Service role in a manufacturing or logistics organization.

Is there a language requirement for the Sales Support position?

Yes, fluency in English is required, and a preferable additional command of Spanish is advantageous.

What experience with software systems is preferred for this role?

Proficiency in ERP systems, specifically SAP in a Sales and Distribution context, and experience with CRM systems such as MS Dynamics are preferred.

What kind of work environment does Nouryon offer?

Nouryon offers a dynamic, international, diverse, and proactive working environment focused on personal growth and development opportunities.

Does the position require data analysis skills?

Yes, experience with data analysis in Excel is required to support driving change and process improvements.

Who will this position report to?

This position will report to the Commercial Excellence & Sales Support Manager.

What is the employment type for this position?

This is a permanent position on a full-time basis.

Are internal candidates encouraged to apply through a specific system?

Yes, internal candidates are asked to apply using their Nouryon email via Success Factors.

Where is the Sales Support position located?

The Sales Support position is located in Chicago, Illinois, United States.

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Nouryon

#WeAreNouryon – your partner in essential and sustainable solutions. #GrowWithUs for a #SustainableFuture.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2018
Founded Year

Mission & Purpose

We are Nouryon. We produce essential solutions that our customers use to manufacture everyday products needed for attractive and high-growth end-markets. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, have earned us a place among the leading companies in our industry in terms of safety, sustainability, and innovation. This has also consistently resulted in strong financial performance and business growth. Headquartered in the Netherlands, we operate in over 80 countries and employ around 7,800 people. Our portfolio of industry-leading brands comprises Nouryon’s solutions that play an essential role in the daily lives of people across the world.