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Scheduling Coord

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must have a high school diploma, computer experience, complete a medical terminology course within 90 days, and have one year in retail, customer service, or healthcare.
  • You will schedule appointments, provide clear information, listen proactively to customer needs, maintain accurate records, and ensure communication of schedule changes while meeting quality standards.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • None.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maint

FAQs

What is the primary responsibility of the Scheduling Coordinator?

The primary responsibility of the Scheduling Coordinator is to communicate regularly with physicians, patients, and other medical areas to facilitate scheduling, rescheduling, and cancellation of tests and procedures.

Is prior experience in healthcare necessary for this position?

While not strictly necessary, having one year of customer service, retail, or healthcare experience is required for the position.

What educational qualifications are needed for this role?

A high school diploma or equivalent is required, and the candidate must complete the Orlando Health medical terminology course within 90 days of hire.

What skills are essential for a Scheduling Coordinator?

Essential skills include superb telephone etiquette, professional communication, proficiency with computer applications, and the ability to provide excellent customer service.

Are there any certifications required for this position?

No specific licensure or certification is required for the Scheduling Coordinator role.

How important is familiarity with medical codes for this position?

A basic understanding of ICD-9 (ICD-10) and CPT codes is deemed necessary for the role.

What kind of environment will the Scheduling Coordinator be working in?

The Scheduling Coordinator will work in a team-oriented environment, consistently meeting departmental goals for productivity, quality, and customer service.

Is attendance important for this role?

Yes, maintaining regular, punctual attendance is required consistent with Orlando Health policies.

Will there be opportunities for professional development?

Yes, the Scheduling Coordinator is encouraged to assume responsibility for professional growth and development.

What kind of communication is expected with other medical practices?

The Scheduling Coordinator is expected to maintain regular communication with practices regarding scheduling matters as needed.

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Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.