FAQs
What is the primary responsibility of the Scheduling Coordinator?
The primary responsibility of the Scheduling Coordinator is to communicate regularly with physicians, patients, and other medical areas to facilitate scheduling, rescheduling, and cancellation of tests and procedures.
Is prior experience in healthcare necessary for this position?
While not strictly necessary, having one year of customer service, retail, or healthcare experience is required for the position.
What educational qualifications are needed for this role?
A high school diploma or equivalent is required, and the candidate must complete the Orlando Health medical terminology course within 90 days of hire.
What skills are essential for a Scheduling Coordinator?
Essential skills include superb telephone etiquette, professional communication, proficiency with computer applications, and the ability to provide excellent customer service.
Are there any certifications required for this position?
No specific licensure or certification is required for the Scheduling Coordinator role.
How important is familiarity with medical codes for this position?
A basic understanding of ICD-9 (ICD-10) and CPT codes is deemed necessary for the role.
What kind of environment will the Scheduling Coordinator be working in?
The Scheduling Coordinator will work in a team-oriented environment, consistently meeting departmental goals for productivity, quality, and customer service.
Is attendance important for this role?
Yes, maintaining regular, punctual attendance is required consistent with Orlando Health policies.
Will there be opportunities for professional development?
Yes, the Scheduling Coordinator is encouraged to assume responsibility for professional growth and development.
What kind of communication is expected with other medical practices?
The Scheduling Coordinator is expected to maintain regular communication with practices regarding scheduling matters as needed.