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Scheduling Coordinator - Osceola - Interventional Spine

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Orlando Health

29d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must have a high school diploma, complete a medical terminology course within 90 days, have 1 year of retail, customer service, or healthcare experience, and possess computer skills.
  • You will schedule appointments, ensure information accuracy, communicate changes, address customer service issues, and maintain professionalism while adhering to policies and enhancing your skills.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • None.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
  • Identifies customer service issues and resolves or initiates necessary follow-up.
  • Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
  • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
  • Attends departmental meetings/in-services and participates in process improvement initiatives.
  • Assume the responsibility for professional growth and development.

FAQs

What are the working hours for the Scheduling Coordinator position?

The working hours for the Scheduling Coordinator position are Monday to Friday, 8am to 5pm.

Is this position full-time or part-time?

This position is full-time, requiring 40 hours per week.

Where is the practice located?

The practice is located at 1001 E. Osceola Pkwy, Kissimmee, FL 34744.

What type of benefits are offered with this position?

The position offers all-inclusive benefits that start on day one, including health, dental, vision, and life insurance, student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, PTO, holidays, and more for both full-time and part-time employees.

What kind of experience is required for this role?

The role requires at least one (1) year of experience in retail, customer service, or healthcare, along with computer experience.

Is there any specific training required upon hiring?

Yes, you must complete the Orlando Health medical terminology course within 90 days of hire.

Are there opportunities for professional growth in this position?

Yes, employees are encouraged to assume responsibility for their professional growth and development.

What skills are necessary for this role?

Necessary skills for this role include excellent telephone etiquette, strong communication skills, the ability to use registration and scheduling systems, and a basic understanding of ICD-9/ICD-10 and CPT codes.

Is there a dress code for this position?

Yes, employees must adhere to all portions of the Orlando Health Professional Appearance Policy at all times.

What is the primary focus of the Scheduling Coordinator role?

The primary focus of the Scheduling Coordinator role is to communicate with physicians and patients regarding scheduling, rescheduling, and cancelling tests and procedures while providing exemplary customer service with a Patient First Philosophy.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.