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Senior Account Manager, Amazon Vendor Services

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Amazon

24d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Marketing
  • Munich

AI generated summary

  • You should have a degree in business, 6+ years in account management, P&L experience, strong communication skills, and proficiency in Excel. Knowledge of Spanish or German is a plus.
  • You will manage vendor relationships, design strategies, lead cross-functional projects, audit metrics, drive growth opportunities, and collaborate with internal teams to enhance vendor performance.

Requirements

  • Bachelor’s/Master’s degree preferably in Business Administration, Finance, Economics, Marketing or a similar program.
  • Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.
  • Several years of professional experience in managing a business with P&L responsibilities.
  • Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.
  • Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.
  • Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
  • Solid social skills to build relationships both internally and externally.
  • Previous experience in managing large-scale projects end-to-end with large teams involved.
  • Excellent written and verbal communication (English, minimum C1 level).
  • Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).
  • Proficiency in Spanish or German languages.
  • Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems.
  • Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.
  • A Master’s degree (preferably in business management)/ MBA from a leading business school is beneficial.
  • An entrepreneurial way of thinking and a strong hands-on, results driven mentality.
  • Experience in the Books industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.

Responsibilities

  • Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables.
  • Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
  • Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
  • Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions.
  • Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
  • Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
  • As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
  • Identify new growth opportunities and create customized solutions for scaling across the organization.
  • Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.
  • Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results.

FAQs

What qualifications are required for the Senior Account Manager position?

A Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Marketing, or a similar program is required.

How much experience is necessary for this role?

A minimum of 6 years of retail or e-commerce account management experience is required, along with experience managing a business with P&L responsibilities.

Is expertise in a specific language required?

Excellent written and verbal communication skills in English at a minimum C1 level are required. Proficiency in Spanish or German is also beneficial.

What are the key responsibilities of the Senior Account Manager?

The key responsibilities include managing strategic vendor relationships, designing business strategies, leading cross-functional teams, and driving growth opportunities within the Amazon Vendor Services program.

Can you share more about the team culture?

The team fosters a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow, focusing on transforming the online book discovery and purchasing experience across Europe.

Is experience in the Books industry necessary for this role?

While not mandatory, experience in the Books industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.

What analytical tools should candidates be familiar with?

Candidates should have experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, and website content management systems.

Where is this position based?

The position can be based in London, Munich, or Madrid.

Does Amazon promote workplace diversity?

Yes, Amazon is passionate about employing a diverse workforce and values the unique experiences and skills that all candidates bring.

Are there any specific project management responsibilities in this role?

Yes, the role includes leading key projects across EU Books and managing the project design and strategy to deliver end-to-end results.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.