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Senior Account Manager, Amazon Vendor Services

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Amazon

1mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Marketing
  • Madrid
    Remote

AI generated summary

  • You need a relevant degree, 6+ years in account management, P&L experience, strong communication skills, project management experience, and proficiency in analytical tools and MS Office.
  • You will manage vendor relationships, drive cross-functional projects, identify growth opportunities, set metrics, and collaborate with teams to enhance vendor and customer experiences.

Requirements

  • Bachelor’s/Master’s degree preferably in Business Administration, Finance, Economics, Marketing or a similar program.
  • Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.
  • Several years of professional experience in managing a business with P&L responsibilities.
  • Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.
  • Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.
  • Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
  • Solid social skills to build relationships both internally and externally.
  • Previous experience in managing large-scale projects end-to-end with large teams involved.
  • Excellent written and verbal communication (English, minimum C1 level).
  • Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).
  • Knowledge of a 2nd language.
  • Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems.
  • Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.
  • A Master’s degree (preferably in business management)/ MBA from a leading business school is beneficial.
  • An entrepreneurial way of thinking and a strong hands-on, results driven mentality.
  • Experience in the FMCG (Fast-Moving Consumer Goods) industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.

Responsibilities

  • Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables.
  • Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
  • Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
  • Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions.
  • Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
  • Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
  • As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
  • Identify new growth opportunities and create customized solutions for scaling across the organization.
  • Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.
  • Lead key projects across EU and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results.

FAQs

What qualifications are required for the Senior Account Manager position at Amazon Vendor Services?

A Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Marketing, or a similar program is preferred.

How many years of experience are necessary for this role?

A minimum of 6 years of experience in Retail or E-Commerce Account Management is required.

Is experience with P&L responsibilities necessary?

Yes, several years of professional experience in managing a business with P&L responsibilities is required.

What communication skills are expected for this position?

The candidate must have excellent written and verbal communication skills in English, at a minimum C1 level, and be able to communicate effectively with different functional groups, including senior business leaders.

Is it essential to have experience in managing large-scale projects?

Yes, the candidate should have previous experience managing large-scale projects end-to-end with large teams involved.

Which tools are preferred for this role?

Advanced knowledge in MS Office programs such as Excel, PowerPoint, and Outlook is required, and familiarity with analytical, sales, and productivity tools including Salesforce, Google Analytics, and SQL is beneficial.

In which locations can this job be based?

This job can be based in any of the main EU corporate offices, including London, Manchester, Munich, Berlin, Paris, Madrid, Milan, Luxembourg, and Amsterdam.

What industry experience is particularly beneficial for this role?

Experience in the FMCG (Fast-Moving Consumer Goods) industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior.

What is the focus of the Amazon Vendor Services role?

The role focuses on serving as the lead Account Manager for strategic vendors, driving long-term growth through exceptional account management and collaboration across various internal and external functions.

Does Amazon have a policy for diversity and inclusion in hiring?

Yes, Amazon is an equal opportunities employer and believes that employing a diverse workforce is central to its success.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.