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Senior Business Coach (Irvine Based), Delivery Service Partner Program

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Amazon

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Business, Operations & Strategy
  • Irvine
    Remote

AI generated summary

  • You need 5+ years in account management or logistics, a bachelor’s degree, and 9+ years in relevant fields. An MBA, ICF Credential, and small business experience are also required.
  • You will support DSP owners in business operations, conduct performance reviews, drive engagement, implement workflow improvements, and travel for on-site support and relationship management.

Requirements

  • 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
  • Bachelor's degree
  • 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management
  • MBA or other advanced graduate degree
  • International Coach Federation Credentialed (ACC/PCC/MCC)
  • Last Mile, Operations, and/or small parcel packaging experience
  • Experience working with or owning a small business

Responsibilities

  • Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program
  • Guiding owners as they manage an array of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes
  • Facilitating regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights
  • Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
  • Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience
  • Work both strategically and tactically
  • Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions
  • Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome
  • Handle complex issues and escalations including diving deep and knowing how and when to escalate effectively
  • Work collaboratively in a cross-functional environment with various stakeholders
  • Strong interpersonal skills and experience managing and developing relationships
  • Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues
  • Travel (2-3 days a week); the role is based out of our Irvine, CA Hub location, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets

FAQs

What are the qualifications required for the Senior Business Coach position?

Candidates are required to have 5+ years of experience in account or relationship management, small business logistics, or retail/vendor/supplier management, along with a Bachelor's degree. Preferred qualifications include 9+ years of relevant work experience, an MBA or advanced graduate degree, ICF credentialing, and experience in last mile operations or small parcel packaging.

What will my primary responsibilities be as a Senior Business Coach?

As a Senior Business Coach, you will oversee a portfolio of 20-40 Delivery Service Partner (DSP) owners, support them in launching and managing their businesses, facilitate regular business reviews, advocate for DSPs by addressing their operational challenges, and collaborate with various internal stakeholders.

Is travel required for this position?

Yes, travel is required 2-3 days a week, as the role is based out of the Irvine, CA Hub location, and you will need to visit delivery stations to support DSPs.

Will I be working independently, or as part of a team?

You will be working collaboratively within a cross-functional environment, alongside internal stakeholders such as operations managers, program managers, compliance teams, and finance.

What kind of skills are important for this role?

Strong interpersonal skills, excellent verbal and written communication abilities, problem-solving capabilities, and experience in managing complex issues and relationships are essential for success in this role.

What is the compensation structure for this position?

The base pay for the Senior Business Coach position ranges from $110,200/year in the lowest geographic market up to $182,200/year in the highest geographic market, depending on factors such as location, knowledge, skills, and experience.

Does Amazon support a diverse and inclusive workplace?

Yes, Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How does the job support small business owners?

The Senior Business Coach assists DSP owners by providing business planning and strategy support, helping them address operational challenges, analyzing problems, delivering insights and recommendations, and advocating on their behalf to improve their experience within the program.

Are there specific state laws I should be aware of when applying?

Yes, Los Angeles County applicants should adhere to the Fair Chance Ordinance, which considers qualified applicants with arrest and conviction records, ensuring their criminal history does not negatively impact their ability to perform the job duties effectively.

How can I apply for this position?

Applicants should apply through Amazon's internal or external career site. The position will remain posted until filled.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.