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Senior Manager, Policy Operations

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Airbnb

8d ago

  • Job
    Full-time
    Expert Level
  • Government & Politics
    Business, Operations & Strategy
  • San Francisco
    Remote

AI generated summary

  • You should have 10+ years in operations, strong communication skills, experience with policy implementation, strategic thinking, and data analysis, and thrive in fast-paced environments.
  • You will lead policy initiatives, enhance community safety, collaborate with cross-functional teams, optimize workflows, address complex issues, and communicate strategic decisions effectively.

Requirements

  • You are a highly motivated senior leader with policy implementation experience to enable accurate operationalization of our Community and Commercial Policies.
  • You have experience handling operations and implementation issues at scale.
  • You enjoy developing scaled systems and processes to drive operational efficiencies and support the business as it grows in size and maturity.
  • You are an excellent communicator with exceptional writing skills.
  • You are experienced working with business, product, and operations teams to understand their strategic objectives and to deliver policy solutions that enable business goals.
  • You are an adept presenter, with experience engaging with all levels of leadership, including senior executive audiences and C-Suite.
  • You are principled and rigorous, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible.
  • You are experienced at developing and implementing policies and measuring their effectiveness.
  • You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work.
  • 10+ years experience in operations, implementation, product management or other relevant role with exposure to policy issues and working closely with global operations.
  • Exceptional written and verbal communication
  • Demonstrated capacity for strategic, critical thinking, research, and analysis. Strong attention to detail and operational execution.
  • Ability to explain and simplify complex information to others
  • Prior experience implementing policies across operations and customer facing teams.
  • A track record of strong leadership and an ability to independently manage a portfolio of challenging issues
  • Thoughtful business judgment, strategic thinking, and ability to work well under pressure
  • Strong cross-functional problem solving capabilities.
  • Fluency in data analysis and leading data-driven decision-making

Responsibilities

  • Lead development and execution of policy implementation initiatives that address issues at scale.
  • Utilize operational expertise to deliver solutions that enhance community trust and safety.
  • Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Legal, and Communications.
  • Foster, build, and maintain relationships with leadership of internal business verticals.
  • Optimize workflows and macros for efficiency and accuracy, proactively addressing gaps to guide strategic policy direction.
  • Possess the capability to delve deeply into complex issues, and craft informed decisions to advance strategic goals.
  • Excel in communicating these decisions and their underlying rationale to stakeholders clearly and effectively, ensuring alignment and understanding across all levels.

FAQs

What is the primary responsibility of the Senior Manager, Policy Operations?

The primary responsibility is to continuously improve and refine the policy implementation program and drive Community and Commercial Policy initiatives across the company.

What qualifications are required for this position?

Candidates should have 10+ years of experience in operations, implementation, product management, or related roles with exposure to policy issues, exceptional communication skills, and a strong track record of leadership.

Is experience with data analysis important for this role?

Yes, fluency in data analysis and the ability to lead data-driven decision-making are important components of this role.

What types of teams will this role collaborate with?

This role will collaborate with cross-functional teams, including Product, Operations, Trust, Legal, and Communications.

Are there opportunities for career advancement within Airbnb?

Yes, Airbnb encourages internal mobility and career advancement opportunities within the company.

Is a background in policy development necessary for this position?

Yes, prior experience in developing and implementing policies is necessary and will contribute to the effectiveness of this role.

What is the expected pay range for this position?

The pay range for this position is $185,000—$230,000 USD.

Are there any specific locations excluded from remote work eligibility?

Yes, candidates must reside in a state where Airbnb, Inc. has a registered entity, and there is a list of excluded states that should be checked for updates.

How does Airbnb support diversity and inclusion in the hiring process?

Airbnb is committed to working with a broad talent pool and believes that diverse ideas foster innovation, encouraging all qualified individuals to apply.

Will I need to handle global operations in this role?

Yes, the role involves close collaboration with global operations and implementing policies at scale.

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit