FAQs
Do we support remote work?
Yes, this position is fully remote, allowing you to work from anywhere within the U.S.
What qualifications are required for this role?
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required, with a Master’s degree preferred. Additionally, 8+ years of experience in technical support and 3+ years in a leadership or management role are required.
What are the primary responsibilities of the Senior Manager - Technical Support?
The primary responsibilities include leading and mentoring the technical support team, developing support strategies, overseeing issue resolution, optimizing support workflows, and collaborating with stakeholders.
What tools and platforms should candidates be proficient in?
Proficiency in support tools and platforms such as ServiceNow and an understanding of ITIL best practices are preferred.
How is the compensation structured for this role?
The salary range for this role is $106,800 to $194,200 annually, based on factors such as local labor markets, education, work experience, and certifications.
What benefits does UnitedHealth Group offer?
UnitedHealth Group offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase options, and 401k contributions, all of which are subject to eligibility requirements.
What is UnitedHealth Group's stance on diversity and inclusion?
UnitedHealth Group is committed to creating a diverse and inclusive workplace, ensuring equal employment opportunities for all individuals regardless of race, color, religion, sex, age, national origin, and other protected characteristics.
Are there any specific policies for remote employees?
Yes, all employees working remotely are required to adhere to UnitedHealth Group’s Telecommuter Policy.
What is the application process for this role?
The job posting will be available for a minimum of 2 business days or until a sufficient candidate pool has been collected, and the posting may be removed early due to the volume of applicants.
What is UnitedHealth Group's mission?
UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone, addressing health disparities and improving health outcomes.