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Senior Technical Specialist , AWS Trust and Safety

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Amazon

1mo ago

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Cape Town

AI generated summary

  • You need 4+ years in Trust and Safety, 2+ years with content abuse like CSAM, strong Excel/SQL skills, project management experience, data analysis expertise, and relevant certifications.
  • You will investigate abuse incidents, influence policy decisions, mentor the team, drive projects, and analyze data to improve T&S processes while managing high-pressure situations effectively.

Requirements

  • 4+ years experience in a Trust and Safety or similar environment working with issues related to online abuse.
  • 2+ years handling and investigating complex content abuse types such as CSAM and understanding of NCMEC escalation processes.
  • Good technical knowledge and understanding of Internet security concepts and vulnerabilities.
  • Advanced experience with MS Excel, including functions and formulas.
  • SQL and/or other relational database experience.
  • Program management experience with ability to successfully balance multiple projects.
  • A drive to dig into the details of a system or process to solve customer problems.
  • Strong application of data analytical techniques to draw insights from datasets.
  • Working knowledge of cloud-based compute and storage concepts.
  • Lean Six Sigma/AWS Cloud Practitioner Certification or other project management certification.

Responsibilities

  • You will work with internal and external stakeholders to investigate and resolve abuse incidents across multiple services for AWS.
  • Investigate escalated content abuse issues (which includes CSAM), and deep dive to identify the root cause of the problem.
  • You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders.
  • Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues.
  • Use best judgement and incorporate available data to look around corners and identify areas for opportunity w/r/t potential abuse issues.
  • Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects.
  • Drive project facilitation and goal setting for T&S improvement programs.
  • Evolve the team and mentor T&S to effectively mitigate large scale abuse events.
  • Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements.

FAQs

What qualifications are required for the Senior Technical Specialist position in AWS Trust and Safety?

Candidates should have 4+ years of experience in a Trust and Safety or similar environment, with at least 2 years of experience handling complex content abuse types, such as CSAM, and familiarity with NCMEC escalation processes.

Is prior experience with SQL or relational databases necessary for this role?

Yes, SQL and/or other relational database experience is required for the Senior Technical Specialist position.

What technical skills should candidates have for this role?

Candidates should have good technical knowledge and understanding of Internet security concepts and vulnerabilities, as well as advanced experience with MS Excel, including functions and formulas.

Will this role involve collaboration with other teams?

Yes, the role is inherently cross-functional and requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.

What is the nature of the tasks involved in this position?

The tasks involve investigating abuse incidents, providing Subject Matter Expert advice, identifying continuous improvement opportunities, and facilitating cross-functional stakeholder meetings.

Will there be opportunities for mentorship in this role?

Yes, as a Senior Technical Specialist, you will act in a mentor capacity, helping to ensure the continued growth and success of the AWS Trust and Safety team.

What kind of environment is expected in this role?

The environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable tracking multiple threads across many teams.

Is there a focus on work-life balance within AWS?

Yes, AWS values work-life harmony and strives for flexibility as part of its working culture.

Does this role require handling sensitive content?

Yes, the role involves investigating escalated content abuse issues, including CSAM, which requires a deep understanding of content abuse types.

How does AWS approach diversity and inclusion in their hiring process?

AWS is committed to diversity and encourages applications from all members of society. They especially welcome applications from designated groups to contribute to Employment Equity and diversification of ideas.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.