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Service Consulting Analyst

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Accenture

Aug 23

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Business, Operations & Strategy
  • Amsterdam

Requirements

  • Here are the job requirements extracted from the posting:
  • A master's degree
  • Great study results
  • Extra-curricular activities
  • Fluent in English and Dutch (spoken and written)
  • Interest in B2B / B2C Customer Service related topics
  • An intellectual ability to come up with creative solutions
  • Strong analytical skills: quick to understand complex problems and the ability to absorb information quickly
  • Excellent written and spoken communication skills; the ability to articulate complex problems and solutions in a simple, logical, and impactful way
  • Contribute to success in a team environment
  • Leadership qualities: the ability to establish fast relationships and gain value through collaboration with both client and colleagues
  • Passion: you like challenges, you decide about proven ability to adapt to your environment and act decisively to achieve results, you consider about determination and have a presumed attitude

Responsibilities

  • - Collaborate in a team of colleagues together with the client.
  • - Work on the client's main challenges, such as identifying customer needs, improving the customer experiences through digital innovations and contribution to E2E service transformations by bringing impact from strategy inception to implementation.
  • - Help the client to understand their key challenges by analyzing different solutions after which you communicate your recommendations.
  • - Look for innovative solutions to improve our client's customer experience and growth by combining business with technology.
  • - Work with various tools, systems and platforms with a main focus on CRM, Generative AI and Applied intelligence.

FAQs

What is the primary focus of the Service Consulting Analyst role at Accenture?

The primary focus is on realizing innovation in customer service departments, solving complex problems, and collaborating with clients to improve customer experiences through digital innovations and service transformations.

What qualifications are required for the Service Consulting Analyst position?

A master's degree is required, along with great study results, extra-curricular activities, and fluency in both English and Dutch (spoken and written).

What type of team will I be working with?

You will work with a dedicated team of 30 engaged colleagues across the Benelux region, collaborating on various projects and participating in formal and informal events.

What skills are considered bonus points for applicants?

Bonus points are given for creative problem-solving abilities, strong analytical skills, excellent communication skills, teamwork and leadership qualities, and a passion for challenges.

What technologies will I be working with in this role?

You will work with various tools, systems, and platforms, with a primary focus on CRM, Generative AI, and Applied Intelligence to improve customer experience and growth.

What kind of employee benefits does Accenture offer?

Accenture offers excellent employee benefits including unlimited learning opportunities, a 'Do Good' volunteering program, paid transport options, a laptop and mobile phone, and social activities.

Is there an emphasis on inclusion and diversity at Accenture?

Yes, Accenture is committed to creating an inclusive environment and celebrates diversity as a fundamental part of its culture and core values.

How does Accenture support professional development?

Accenture supports professional development through access to thousands of free courses, classes, and workshops for unlimited learning.

Is travel expected in this role?

While the role may involve in-person collaboration, the specific travel requirements depend on the project and client engagement.

What is the working culture like at Accenture?

Accenture promotes a culture based on trust and flexibility, with a focus on sustainable growth, inclusion, and the use of technology to lead and transform clients.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.

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