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Service Designer - Colleague Channels (12-Month FTC)

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Lloyds Banking Group

4d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Manchester
  • Quick Apply
    8d left

AI generated summary

  • You must be proactive, resilient, and innovative with strong relationship-building and communication skills. Experience in research, design thinking, and stakeholder management is essential.
  • You will collaborate in agile teams, facilitate workshops, shape initiatives through insights, communicate with stakeholders, document services, and engage with the design community to enhance solutions.

Requirements

  • We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
  • You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
  • You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
  • Additionally you’ll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
  • You'll be comfortable with ambiguity and use your initiative to dig into the problem
  • You'll be pragmatic tackling complex problems within ecosystems
  • Strong stakeholder management skills

Responsibilities

  • Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
  • Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
  • Facilitate workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
  • Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
  • Support the research and document current and future state services.
  • Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
  • Take ownership for your own development.
  • Collaborate closely with other designers, product owners, and engineers.
  • Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

FAQs

What is the job title for this position?

The job title is Service Designer - Colleague Channels (12-Month FTC).

What is the salary range for this role?

The salary range is £59,850 - £66,500.

What type of contract is this position?

This position is a 12-Month Fixed-Term Contract.

Where is the job located?

The job is located in Manchester.

What is the working pattern for this role?

The working pattern is hybrid, which involves spending at least two days per week, or 40% of your time in the Manchester office.

What are the main responsibilities of this role?

Main responsibilities include working as part of agile teams, shaping strategic initiatives, facilitating workshops, communicating with stakeholders, supporting research, making design decisions, and collaborating closely with other team members.

What skills are required for this position?

Required skills include strong relationship building, innovative problem solving, effective communication, resilience under pressure, stakeholder management, and familiarity with research and design thinking methods.

What kind of company culture can applicants expect?

Lloyds Banking Group promotes an inclusive culture, celebrating diversity and ensuring that all employees feel they belong and can perform at their best.

What benefits are offered with this job?

Benefits include a generous pension contribution, discretionary annual performance-related bonus, share schemes, lifestyle-adaptive benefits, 30 days of holiday plus bank holidays, and various wellbeing initiatives.

Is there an opportunity for professional development within this role?

Yes, there is an opportunity for personal development and growth within this role, as employees are encouraged to take ownership of their development.

Is the organization open to applications from under-represented groups?

Yes, Lloyds Banking Group especially welcomes applications from under-represented groups.

How does the company handle data privacy during the recruitment process?

The company keeps data safe and only requests confidential or sensitive information once a candidate has been formally invited to an interview or has accepted a verbal offer.

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Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.