FAQs
What is the job title for this position?
The job title is Service Designer - Credit Cards.
What is the duration of the contract?
The position is a 12-Month Fixed-Term Contract.
What is the salary range for this role?
The salary range is £59,850 - £66,500.
Where is the location for this job?
The job can be located in Chester or Manchester.
What is the working pattern for this role?
The working pattern is hybrid, requiring at least two days per week in the office or 40% of our time.
What are the key responsibilities of the Service Designer?
Key responsibilities include working in agile teams, collaborating with multidisciplinary teams, conducting research, facilitating workshops, communicating with colleagues and customers, and prototyping future state services.
What experience is critical for this role?
Experience in various research and design methods such as contextual enquiry, interviews, customer journey mapping, and service blueprinting is critical.
Does the company offer any flexibility in work arrangements?
Yes, the company supports flexible working options such as hybrid working and job share.
What additional benefits do employees receive?
Employees receive benefits such as a generous pension contribution, discretionary annual performance-related bonus, share schemes, 30 days of holiday, and a range of wellbeing initiatives.
How does the company define its commitment to diversity?
The company is committed to creating an inclusive workplace that reflects modern society and celebrates diversity in all its forms.
Are there opportunities for personal development in this role?
Yes, the role includes taking responsibility for personal development as well as helping others succeed through coaching and mentoring.
Is there support for under-represented groups applying to this position?
Yes, the company especially welcomes applications from under-represented groups and is disability confident in its hiring processes.