FAQs
What is the job title for this position?
The job title is Spa Reservations Agent and Receptionist.
What are the primary responsibilities of the Spa Reservations Agent?
The Spa Reservations Agent is responsible for handling guests’ enquiries and correspondence, ensuring that all reservations are complete, correct, and made strategically to reduce downtime for Therapists.
What are the duties of the Spa Receptionist?
The Spa Receptionist is responsible for proactively welcoming guests, dealing with enquiries, and being knowledgeable about treatments, products, and services offered as well as pricing.
What are the working hours for this role?
The position requires a 40-hour working week.
What is the salary package for this position?
The salary package is £35,000, which includes hotel service charge and salary.
Are there any benefits for employees at Four Seasons Hotel London at Park Lane?
Yes, benefits include up to 5% of salary as a bonus through a profit share plan, excellent training and development opportunities, complimentary nights at Four Seasons Hotels, free meals while on duty, and many more.
How many holiday days do employees receive?
Holiday entitlement increases with years of service, up to a maximum of 33 days off.
Are there opportunities for career advancement within Four Seasons?
Yes, there are opportunities to build a successful career with global potential.
What kind of training does Four Seasons provide?
Four Seasons offers excellent training and career development opportunities for its employees.
Can I access my salary before payday?
Yes, employees have access to Wagestream, a salary advance benefit.
Is there an employee recognition program?
Yes, there are Employee Recognition Programmes available for staff members.
What is The Spa at Four Seasons Hotel London at Park Lane like?
The Spa features a rooftop sanctuary with nine treatment rooms, thermal suites, a vitality pool, steam room, sauna, and offers a breathtaking view of the London skyline.