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Sr. Field Delivery Guide

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Rivian

Jan 14

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Calgary

Requirements

  • 2+ years’ experience in customer service; previous EV experience a plus
  • Must be at least 21 years of age
  • High School Diploma or GED required
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
  • Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
  • Commercial driving experience preferred; Commercial Driver's License (CDL) not required
  • Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)
  • Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
  • Must pass Department of Transportation (DOT) Physical and Drug Test
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state/province
  • Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
  • Customer focused mindset
  • Adaptable to a fast-paced and constantly changing environment
  • Ability to multitask and prioritize tasks based on level of importance and urgency
  • Team-player with strong communication skills
  • Ability to work autonomously and consistently with limited direction
  • Empowered self-starter who can process and execute on complex information potentially in high stress environments
  • Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Responsibilities

  • Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
  • Support new and existing customers as a Rivian product expert
  • Execute local registration documents with customers during delivery
  • Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
  • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian’s excellence
  • Complete additional work and tasks as requested by the leadership team

FAQs

What specific customer service experience is required for the Sr. Field Delivery Guide position?

A minimum of 2+ years of experience in customer service is required, and prior experience with electric vehicles (EV) is a plus.

What is the minimum age requirement for applicants?

Applicants must be at least 21 years of age.

Is a formal education required for this position?

Yes, a High School Diploma or GED is required.

Are flexible working hours necessary for this role?

Yes, the ability to work a flexible schedule, including nights, weekends, and holidays, is required to support customer needs.

Will I need a commercial driver's license (CDL) for this position?

A Commercial Driver's License (CDL) is preferred but not required.

Is travel a requirement for the Sr. Field Delivery Guide role?

Yes, applicants should be willing to travel based on business needs to support other market launches and operations.

Are there any specific driving qualifications needed?

Yes, candidates must have a valid driver’s license for the state/province of residence and must pass a Department of Transportation (DOT) Physical and Drug Test.

What are the physical demands associated with this job?

The role may require physical exertion, including sitting, standing, walking, bending, kneeling, and lifting up to 50 lbs, along with frequent use of hands for various tasks.

Is previous experience in the EV industry beneficial for this position?

Yes, previous EV experience is a plus and can enhance your application.

What kind of skills are necessary for success in this role?

A customer-focused mindset, adaptability, multitasking ability, strong communication skills, and the ability to work autonomously are essential for success in this position.

Will I need to obtain any licenses after being hired?

Yes, you must obtain a notary license within the first 90 days of employment and maintain any local sales licenses if applicable.

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Rivian

Keep the world adventurous forever.

Manufacturing & Electronics
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

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