Sr Manager, HR Business Partner (DCL Fleet Operations)

The Walt Disney Company

Jan 22

Applications are closed

Job
Full-time
Senior Level
Consulting
People, HR & Administration
Celebration

Requirements

7+ years of experience in human resources preferably working in a high-volume operations environment
Experience with leading large diverse HR Teams, with experience with HRBP, Employee Relations and Learning and Development
Must be able to provide creative solutions and unique approaches to HR/business challenges
Must be an authentic thought partner with confidence and courage to push boundaries in a changing environment
Proven consulting and change management experience
Demonstrated experience with strategic culture and cast/employee engagement initiatives
Proven knowledge of HR industry practices
Demonstrated strong integration and strategic planning skills
Demonstrated strong written and verbal communication skills
Demonstrated strong facilitation and presentation skills
Demonstrated problem solving and decision making skills
Demonstrated ability to influence and partner within a diverse organization to help drive business results
Proven ability to manage conflict and the courage to challenge organizational thinking
Prior experience supporting a global organization, cruise industry experience preferred
Proven Cruise industry expertise
SHRM certification or other HR industry equivalent Proven Disney Company functional HR experience

Responsibilities

Provide direct leadership to the shipboard HR Team onboard our vessels
Select, hire, train and performance develop the HR team members on the ships and island, inclusive of Managers HR, HR Managers, Learning & Development Managers and Crew Engagement Managers.
Design and execute strategies to increase organization, team and individual performance to improve the business’s capabilities to deliver against its goals.
Analyze data, meeting notes and various information to assess trends, commonalities and issues to create recommendations for improved retention and the overall crew experience.
Provide expertise in the areas of leadership and team development, organization and crew effectiveness, and meeting design/facilitation
Project manage various crew initiatives and projects to ensure effective and efficient results.
Collaborate with ship and shore leadership on organization assessment and development concerns; provide recommendations and lead projects to drive strong organizational health.
Oversee the consistent adherence to company policy and guidelines and ensure a consistent discipline approach. Manage a fair and consistent approach to all employee investigations and disciplinary actions.
Provide leadership and guidance for day-to-day crew issues and employee relations cases.
Travel to locations to ensure quality standards and consistency across the fleet. Travel up to 25% of the time
In alignment with key partners, develop and drive a holistic strategy to drive crew welfare and DEI across the fleet
Deliver HR services to clients resulting in a seamless point of contact to the broader HR organization and ensuring successful integration of functional partner initiatives and expertise.
Leverage HR/business skills and knowledge to challenge or influence leadership in decision-making processes.
Assist with the broader implementation of HR initiatives and programs, including those in the areas of diversity & inclusion, learning and development, and workforce planning
Source, assess and develop the future leaders of the company in partnership with clients and key partners like recruitment and Learning and Development.

FAQs

What is the main responsibility of the Senior Manager, HR Business Partner for DCL Fleet Operations?

The main responsibility is to lead the shipboard and island human resources teams, providing HR leadership and support to over 11,000 crew and cast members across DCL cruise ships and private islands.

What qualifications are required for this position?

A minimum of 7+ years of experience in human resources, preferably in a high-volume operations environment, along with experience leading large diverse HR teams, HRBP, Employee Relations, and Learning and Development is required.

Does this role require travel?

Yes, travel is required up to 25% of the time to ensure quality standards and consistency across the fleet.

What are the key areas of focus for the HR services provided in this role?

Key areas include Crew/Cast Excellence, succession planning, leadership development and retention, performance management, and organizational effectiveness and development.

Is experience in the cruise industry preferred for this position?

Yes, prior experience in the cruise industry is preferred, along with proven cruise industry expertise.

What is expected in terms of employee relations responsibilities?

The Senior Manager is expected to provide leadership and guidance for day-to-day crew issues and manage employee relations cases effectively and consistently.

What kind of HR initiatives will the Senior Manager assist with?

The Senior Manager will assist with HR initiatives and programs related to diversity & inclusion, learning and development, and workforce planning.

What skills are critical for success in this role?

Critical skills include strategic planning, problem-solving, conflict management, written and verbal communication, and the ability to influence and partner within a diverse organization.

Will the Senior Manager work closely with other leadership?

Yes, collaboration with ship and shore leadership on organizational assessment and development concerns is a key responsibility of this role.

What type of HR experience should the candidate have?

Candidates should have extensive HR experience, including strategic culture initiatives, employee engagement initiatives, and consulting or change management experience.

The Walt Disney Company

Entertainment & Media

Industry

10,001+

Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!