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Station Agent (m/w/d) im Reiseverkehr

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Flix

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Hamburg

AI generated summary

  • You should be friendly, reliable, and service-oriented, handling stress well. Proficient PC skills, excellent German, good English, and prior customer service experience are preferred.
  • You will advise customers, sell tickets, ensure smooth bus departures, coordinate passengers, distribute promotional materials, and create an optimal customer experience.

Requirements

  • Du bist freundlich, zuverlässig, service- und lösungsorientiert
  • Du behältst auch in stressigen Situationen einen klaren Kopf
  • Du bringst einen sicheren Umgang mit dem PC, Internet und in der Email Kommunikation mit
  • Du hast (sehr) gute Deutschkenntnisse, erste gute Englischkenntnisse und stets ein gepflegtes Äußeres
  • Du hast bereits im Einzelhandel, am Flughafen oder allgemein mit Kunden gearbeitet? Prima, das ist ein super Plus Punkt!

Responsibilities

  • Du berätst unsere Kunden und Fahrgäste in unserem Shop in Hamburg
  • Du verkaufst Tickets und gibst freundlich und kompetent Auskunft zu unserem Angebot
  • Du optimierst den reibungslosen Ablauf vor der Abfahrt unserer Busse
  • Du koordinierst aktiv unsere Fahrgäste und unterstützt beim Check-In
  • Du versorgst die FlixBusse mit Flyern und Magazine
  • Du schaffst ein optimales Kundenerlebnis

FAQs

What is the job title for this position?

The job title for this position is Station Agent (m/w/d) im Reiseverkehr.

Where is the job located?

The job is located in Hamburg.

What are the working hours for the Station Agent position?

The position is full-time, requiring 40 hours per week with a stable shift plan that respects work-life balance.

What kind of training and development opportunities are offered?

The company offers paid on-the-job training, as well as extensive learning and development opportunities.

How many vacation days do employees receive?

Employees receive 30 vacation days per year, based on a 5-day workweek.

What kind of work environment can employees expect?

Employees can expect a positive and supportive work environment where contributions and ideas are welcomed and encouraged.

Are there any employee benefits available?

Yes, employees benefit from travel vouchers for FlixBus and FlixTrain, discounts on the Germany Ticket, membership in Urban Sports Club, and access to various lifestyle and household discounts through a corporate benefits portal.

Is there any support for personal health and wellness?

Yes, the company offers unlimited free health and coaching sessions through OpenUp.

What language skills are required for this position?

Candidates should have very good German language skills, good English language skills, and maintain a well-groomed appearance.

Is prior experience required for this role?

While prior experience in retail, at an airport, or in customer service is advantageous, it is not a strict requirement.

How can I apply for the Station Agent position?

Interested candidates can apply by submitting their application through the company's provided channels. We encourage those who believe they can make an impact to apply, even if they don't meet 100% of the requirements.

Does the company value diversity and inclusion?

Yes, the company promotes a diverse team within an international, multicultural environment with a unique team spirit.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.