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Strategic Operations Manager, Uber Eats, Eater Operations

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Uber

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Marketing
    Business, Operations & Strategy
  • New York

AI generated summary

  • You need 1.5 years in a related field, SQL/Excel skills, a bachelor’s degree, strong analytical and communication skills, and experience in cross-functional teamwork and complex problem-solving.
  • You will execute merchandising strategies, design in-app experiences, collaborate cross-functionally, analyze metrics for campaigns, and ensure cultural relevance in promotions.

Requirements

  • Minimum 1.5 years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
  • SQL and Excel proficiency
  • Bachelor's degree
  • 2-4 years of professional experience in a related field such as consulting, investment banking, strategy, operations, or analytics-ideally with exposure to merchandising, e-commerce, or consumer tech.
  • A track record of solving complex problems with unique, scalable solutions-you're comfortable navigating ambiguity and tackling challenges from multiple angles.
  • Strong quantitative analysis skills with the ability to turn data into actionable insights and measurable outcomes-whether evaluating campaign performance or shaping the in-app experience.
  • Proven experience building and executing complex processes across cross-functional teams-driving operational excellence from planning through to flawless execution.
  • Excellent communication and presentation skills with experience synthesizing insights and influencing stakeholders at all levels, from strategy leads to product managers.
  • Highly collaborative with strong stakeholder management skills-you thrive in a team-first culture and are skilled at building deep, trust-based relationships across marketing, tech, and ops.
  • Sharp business judgment and critical thinking with a bias toward action-you move quickly, make smart trade-offs, and focus on impact.
  • A passion for customer experience, cultural trends, and curated merchandising-you understand how to engage audiences and create relevant moments that drive discovery and delight.

Responsibilities

  • Own and execute the specialty merchandising strategy across high-impact moments (e.g., holidays, cultural events, and key cuisines) that drive customer engagement, business growth, and merchant visibility.
  • Design in-app shopping experiences through curated content and themed campaigns that increase discovery and conversion.
  • Partner cross-functionally with teams across Operations, Marketing, CRM, Product, and Engineering to bring merchandising campaigns to life-from ideation to launch.
  • Develop insights and performance metrics to measure success, iterate on campaign strategy, and uncover new growth opportunities.
  • Serve as the voice of the customer-ensuring merchandising moments reflect what's culturally relevant, seasonally timely, and deeply local.

FAQs

What responsibilities will the Strategic Operations Manager have?

The Strategic Operations Manager will own and execute the specialty merchandising strategy across high-impact moments, design in-app shopping experiences, partner cross-functionally with various teams, develop insights and performance metrics, and serve as the voice of the customer.

What qualifications are required for this position?

The minimum qualifications include at least 1.5 years of professional work experience in a related field, proficiency in SQL and Excel, and a Bachelor’s degree.

What are the preferred qualifications for applicants?

Preferred qualifications include 2-4 years of experience in consulting, investment banking, strategy, operations, or analytics (with exposure to merchandising or e-commerce), strong quantitative analysis skills, experience with cross-functional teams, and excellent communication skills.

What type of work environment is expected for this role?

The work environment is collaborative, emphasizing a team-first culture with strong stakeholder management skills and the ability to influence various levels in the organization.

Is there a salary range provided for this position?

Yes, for New York, NY-based roles, the base salary range is USD$106,000 per year to USD$118,000 per year.

Are there benefits included with this position?

Yes, the position includes eligibility for Uber's bonus program, a potential equity award, and various benefits which can be found on Uber's careers benefits page.

What kind of experience should an ideal candidate have?

An ideal candidate should have a track record of solving complex problems, strong quantitative analysis skills, experience in building and executing complex processes, and a passion for enhancing customer experience and engaging with cultural trends.

What industries or fields does this role relate to?

This role relates to fields such as consulting, investment banking, technology, operations, strategy, analytics, merchandising, e-commerce, and consumer tech.

What is the primary focus of the Specialty Merchandising Moments initiative?

The primary focus is to drive customer engagement, business growth, and merchant visibility through curated content and themed campaigns tied to high-impact moments, such as holidays and cultural events.

Will this role involve data analysis?

Yes, the role involves strong quantitative analysis skills to turn data into actionable insights and measure campaign performance.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness

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