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Subscription & Loyalty Manager

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Delivery Hero

1mo ago

  • Job
    Full-time
    Senior Level
  • Marketing
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need 5+ years in strategy roles, strong analytical skills, business acumen, leadership experience, and expertise in managing large-scale programs in consumer-facing industries.
  • You will strategize subscription and loyalty programs, analyze market trends, track KPIs, collaborate across teams, and advocate for growth opportunities to enhance customer engagement.

Requirements

  • Strategic Experience: 5+ years in strategy roles, management consulting or in other CoE functions, with a focus on driving growth, customer retention, and loyalty across various business models
  • Analytical Mindset: Expertise in analyzing data, market trends, and customer behavior to inform decisions and optimize performance
  • Business Acumen: Strong understanding of how business models drive long-term revenue and customer loyalty, with the ability to turn insights into actionable strategies
  • Leadership & Collaboration: Proven ability to influence senior stakeholders and align cross-functional teams on key initiatives
  • Experience in Large-Scale Programs: Experience managing large-scale programs, particularly in consumer-facing industries (e.g., e-commerce, tech, or services).
  • Business Strategy Expertise: Familiar with pricing strategies, customer retention models, and revenue growth techniques across diverse business models

Responsibilities

  • Contribute to the long-term strategic roadmap for Delivery Hero’s subscription and loyalty programs, identifying growth opportunities and areas for innovation
  • Work with global and regional teams to align subscription and loyalty strategies with business goals, providing insights and recommendations to drive growth and customer engagement
  • Analyze market trends, competitor strategies, and customer data to refine the subscription and loyalty offering and identify differentiation opportunities
  • Track key KPIs for subscription and loyalty programs and report on performance, offering actionable insights to senior leadership
  • Guide regional teams in localizing subscription and loyalty offerings, ensuring alignment with global strategy
  • Act as a thought leader, advocating for the long-term potential of subscription and loyalty programs and educating teams on market opportunities

FAQs

What is the main focus of the Subscription & Loyalty Manager role?

The main focus is to drive brand growth and customer engagement through the development and management of subscription and loyalty programs.

What qualifications are required for this position?

Candidates should have 5+ years of experience in strategy roles or management consulting, with a focus on driving growth, customer retention, and loyalty.

What type of experience is preferred for this role?

Experience in managing large-scale programs in consumer-facing industries such as e-commerce, tech, or services is preferred.

What skills are essential for success in this position?

Essential skills include an analytical mindset, strong business acumen, leadership and collaboration abilities, and expertise in business strategy.

How does the company support employee development?

The company offers a €1,000 educational budget, language courses, parental support, and access to the Udemy Business platform for various online courses.

What benefits are offered to employees?

Benefits include a hybrid working model, 27 days of holiday, health checkups, meditation and yoga sessions, gym and bicycle subsidies, employee share purchase plans, and meal vouchers.

Is there a specific location for this job?

Yes, the position requires employees to work from the Berlin campus two days a week as part of a hybrid working model.

How does the company approach diversity and inclusion?

The company believes that diversity and inclusion are key to creating an exciting product and experience, and they do not discriminate based on various identities and statuses, encouraging a diverse applicant pool.

How can applicants ensure their interview experience is smooth?

Applicants are encouraged to let the company know if they need any accommodations or specific accessibility support in their application.

What is the mission of Delivery Hero?

The mission of Delivery Hero is to deliver an amazing experience that is fast, easy, and convenient to the customer’s door, positioning itself as a leader in the local delivery market.

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Delivery Hero

We build, We deliver, We lead.

Technology
Industry
10,001+
Employees

Mission & Purpose

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.