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Surgical Onsite Specialist - Santa Monica/Westwood/ Los Angeles

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Medtronic

1mo ago

Applications are closed

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Healthcare
  • Los Angeles

Requirements

  • Bachelor’s degree
  • Minimum of 2 years of clinical support and/or healthcare sales experience, or advanced degree with 0 years of experience
  • Field-based role that requires approximately 25-50% travel
  • Not required but highly recommended to have a strong clinical background, specifically in the Operating Room
  • Excellent communication and interpersonal skills
  • Relevant clinical or hospital experience
  • Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
  • Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
  • A valid driver's license issued in one of the 50 States with a clean driving record is required.
  • The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.

Responsibilities

  • Provide real-time procedural assistance for Surgical COTs within aligned territory.
  • Offer technical expertise and troubleshooting support to ensure successful product usage.
  • Serve as a trusted resource for physicians and surgical teams in the OR.
  • Act as a primary point of contact for customer inquiries during on-site procedures.
  • Ensure clear and effective communication between customers and colleagues.
  • Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
  • Perform equipment and software upgrades as required.
  • Conduct equipment fleet audits to ensure optimal product performance and compliance.
  • Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
  • Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
  • Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
  • Provide on-site support for regional conversions and product adoption strategies.
  • Maintain accurate tracking and availability of surgical products for smooth procedure execution.
  • Ensure inventory levels meet customer and operational needs.
  • Achieve/exceed sales objectives by driving product utilization and customer engagement.
  • Secure base business and expand new accounts through effective procedural support.
  • Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.

FAQs

What is the primary responsibility of the Surgical Onsite Specialist (SOS)?

The primary responsibility of the Surgical Onsite Specialist is to provide case support, customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs) to ensure seamless product utilization.

What qualifications are required for this position?

A Bachelor's degree is required, along with a minimum of 2 years of clinical support and/or healthcare sales experience, or an advanced degree with 0 years of experience.

Is travel required for this role?

Yes, this is a field-based role that requires approximately 25-50% travel.

What type of experience is beneficial for this role?

A strong clinical background, specifically in the Operating Room, is highly recommended, along with excellent communication and interpersonal skills and relevant clinical or hospital experience.

What kind of training does Medtronic provide for this position?

Medtronic supports your growth with training, mentorship, and guidance essential for owning your future success in the role.

What are the essential functions of the role concerning customer support?

The SOS provides real-time procedural assistance, technical expertise, troubleshooting support, and serves as a trusted resource for physicians and surgical teams in the OR.

What is the expected salary range for this position?

The base salary is set at $70,000.00, but it may vary based on factors such as experience, certification/education, market conditions, and location.

Are there incentive opportunities associated with this position?

Yes, this position is eligible for a Sales Incentive Plan (SIP), which provides opportunities to earn significant incentive compensation for achieving or exceeding goals.

What benefits does Medtronic offer to regular employees?

Medtronic offers a comprehensive benefits package that includes health, dental and vision insurance, retirement plans, paid time off, tuition assistance, and many more.

Will I receive training to support the implementation of surgical products?

Yes, the SOS will lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications and support various educational programs.

Is there a specific product portfolio associated with this role?

Yes, the product portfolio includes Stapling, Energy, Access & Instrumentation (A&I), OR Safety, Wound Closure, and GYN & Hernia products.

Can I apply if I have a criminal history?

Yes, Medtronic will consider qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Medtronic

Engineering the extraordinary

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Medtronic is a global medical technology company that designs, manufactures, and markets a wide range of medical devices and therapies. The company's products and solutions cover a broad spectrum of healthcare areas, including cardiac and vascular therapies, diabetes management, neurological and spinal treatments, surgical technologies, and more. Medtronic's ultimate mission is to improve the lives of patients around the world by advancing medical innovation, providing life-saving and life-enhancing solutions, and transforming the way healthcare is delivered. Their purpose is to alleviate pain, restore health, and extend the lives of patients through cutting-edge medical technologies, personalised therapies, and continuous research and development. With a commitment to delivering quality and affordable healthcare solutions, Medtronic seeks to make a positive impact on patients, healthcare professionals, and healthcare systems worldwide.

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