Team Manager - Amsterdam PC Hooftstraat

Tiffany & Co.

Dec 31

Applications are closed

Job
Full-time
Mid Level
Customer Relations
Sales & Business Development
Amsterdam

Requirements

Minimum of 3 years of retail or luxury retail management experience or relevant customer related experience (e.g., hospitality).
Proven track record in sales generation, managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Strong leadership skills and the ability to engage and motivate team members.
The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members.
Strong verbal and written communication skills.
Proven ability and desire to work in a fast-paced, changing environment.
Proficiency in a second language.
A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Responsibilities

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.
Manage and motivate the team to consistently achieve or exceed store sales target.
Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally and effectively modeling the Tiffany Experience.
Drive business through key product pillars and KPIs.
Partner with Store/ Sales Manager to create, communicate and execute a vision for the sales team.
Regularly communicate corporate strategies and initiatives to Client Advisors to increase sales.
Partner with Store/ Sales Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Client Advisors.
Use sales reporting tools to create recommendations for increasing sales.
Drive client development activities among individual team members to cultivate new and existing clients.
Partner with Store/ Sales Manager to lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty.
Partner with Store/ Sales Manager to execute the Clienteling Program to develop new customer base and grow the existing business.
Partner with and ensure Client Advisors capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities.
Partner with and ensure Client Advisors execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations.
Assist in managing current customer base by cultivating new relationships and migrating existing customers at higher levels.
Support key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results.
Partner with c to use the available coaching tools to ensure employees are providing a consistent luxury experience.
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
Ensure exceptional operational support to drive sales and service.
Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
Ensure compliance with all internal control procedures.
Partner with Store/ Sales Manager to attract, hire, and retain top talent to cultivate a climate of high performance.
Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Set and communicate clear and challenging goals.
Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
Partner to develop individual action plans with Client Advisors to increase sales and improve performance.

FAQs

What are the primary responsibilities of the Team Manager?

The primary responsibilities include supporting the Store Manager in leading the sales and operations team, achieving sales targets, developing client relationships, and ensuring an exceptional Tiffany store experience.

What experience is required for this position?

A minimum of 3 years of retail or luxury retail management experience, or relevant customer-related experience is required.

Is flexibility in working hours necessary for this role?

Yes, flexibility to work non-traditional hours, including days, nights, weekends, and holidays, is required.

What skills are essential for the Team Manager position?

Strong leadership skills, the ability to engage and motivate team members, effective communication skills, and proficiency with Microsoft Office and retail systems are essential.

Will the Team Manager be involved in client development activities?

Yes, the Team Manager will be responsible for driving client development activities among team members to cultivate new and existing clients.

Is a college degree required for this role?

A college/university degree is preferred but not required.

Do we provide training and development opportunities for Team Managers?

Yes, the role includes continuous training, coaching, and providing feedback to support team member growth and performance.

Is proficiency in a second language an asset for this position?

Yes, proficiency in a second language is preferred and can be an asset in this role.

How does the Team Manager contribute to operational excellence?

The Team Manager champions operational efficiency, ensures compliance with internal procedures, and manages the back-of-house efficiency to drive sales and service.

Does the role involve overseeing the store in the absence of the Store Manager?

Yes, the Team Manager assumes oversight for the store when the Store Manager or Sales Manager is not present.

Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods

Industry

10,001+

Employees

1837

Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,