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Tech Support Engineer

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Tokyo Electron

19d ago

  • Job
    Full-time
    Junior, Mid, Senior & Expert Level
  • Research & Development
    Engineering
  • Richardson
  • Quick Apply

AI generated summary

  • You need a degree plus experience or extensive experience without a degree, mechanical aptitude, manual dexterity, ability to lift 35 lbs, and may require safety equipment and travel.
  • You will develop processes, analyze test data, collaborate with teams, support customers on improvement projects, and manage multiple projects while presenting findings and recommendations.

Requirements

  • Bachelor's Degree with 2 years of related experience; or Master's Degree without experience; or Associate's Degree with 6 years of related experience; or 10 years of experience in lieu of degree. High school diploma or equivalent required.
  • The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 35 pounds is required. May require bending/stooping/crawling/climbing. May require the use of Personal Protective Equipment. Duties also include application of proper industry safety procedures when working with dangerous elements or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc. Occasional travel to TEL factories, training facilities and customer locations may be required. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Responsibilities

  • Develops new processes/procedures, and reviews current methods applied in the fabrication of semiconductors.
  • Compiles and analyzes test data to determine appropriate limits and variables for process, material, and hardware specifications.
  • Works with design, sales and marketing groups, along with other functional areas, to recommend and prepare changes, and modifications, which will facilitate manufacturing.
  • Provides support to our various internal and external customers on strategic continuous improvement projects.
  • Utilizes experimental design and SPC techniques for tool and process optimization.
  • Interacts directly with internal and external customers by creating and presenting reports on current projects and activities.
  • Communicates verbally and in written form to explain process work and influence customer interactions.
  • Self-manages multiple, complex, long-term projects by creating project tracking documentation, organizing meetings and performing project management tasks.

FAQs

What are the primary responsibilities of a Tech Support Engineer at TEL?

The primary responsibilities include developing new processes, analyzing test data, supporting internal and external customers on continuous improvement projects, utilizing experimental design for optimization, and managing multiple long-term projects.

What is the typical educational background required for this position?

A Bachelor's Degree with 2 years of related experience, a Master's Degree without experience, an Associate's Degree with 6 years of related experience, or 10 years of experience in lieu of a degree is typically required.

What physical demands are associated with this job?

The job may require working in confined areas and high places, mechanical aptitude, manual dexterity, lifting/carrying objects up to 35 pounds, and the ability to undergo bending, stooping, crawling, climbing, and using Personal Protective Equipment as needed.

Will travel be a requirement for this position?

Yes, occasional travel to TEL factories, training facilities, and customer locations may be required.

What skills are important for successful communication in this role?

Strong verbal and written communication skills are important for explaining process work and influencing customer interactions.

Is experience in semiconductor fabrication important for this position?

Yes, experience related to semiconductor fabrication is key, as the role involves developing processes and analyzing specifications in this field.

Do you offer diversity and inclusion in your hiring practices?

Yes, TEL is an Equal Employment Opportunity / Affirmative Action employer committed to diversity and inclusion in the workplace.

What are the specific vision abilities required for this role?

The job requires close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

What types of projects might a Tech Support Engineer work on?

A Tech Support Engineer might work on strategic continuous improvement projects, process optimization projects, and other complex, long-term projects that support manufacturing and customer needs.

Are there any safety procedures that must be followed in this role?

Yes, application of proper industry safety procedures is required, especially when dealing with chemicals, electric currents, high voltage, moving mechanical parts, and other hazardous conditions.

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Tokyo Electron

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Since its founding in 1963, TEL has grown to encompass many offices around the world that engineer, manufacture, sell, and service wafer-processing or semiconductor production equipment (SPE), as well as flat panel display (FPD) and thin-film silicon photovoltaic equipment (PVE). As the world market share leader in several product lines, TEL plays a key role in the evolving global semiconductor industry.