FAQs
What is the main responsibility of the Trainer, Talent Development Operations for Park Services?
The main responsibility is to assist in the development, implementation, updating, and follow-through of the Universal Orlando operational training program, providing training for hourly and non-exempt Team Members.
What qualifications are required for this position?
A high school degree or GED is required, along with an Associate’s degree (AA).
How much training experience is required for this role?
1-3 years of training experience is required, or an equivalent combination of education and experience.
Is experience in the service industry necessary for this position?
Yes, experience in the service industry or a related field is required.
What types of training does this position involve?
This position involves the delivery of divisional orientations and training, oversight of compliance training programs, and facilitation of structured training and development programs.
Will I be responsible for evaluating facilitators and training materials?
Yes, the Trainer is responsible for continuously evaluating facilitators to ensure quality and consistency while ensuring training materials and presentations are current and relevant.
Are there additional responsibilities besides training?
Yes, additional responsibilities include providing client support, participating in service gap analyses, and supporting in-park coaching.
What is the work environment like for this position?
The position involves coordinating and facilitating training classes for Exempt, Non-Exempt, and Hourly Team Members in a dynamic park services environment.
Does Universal Orlando offer competitive compensation for this position?
Yes, Universal Orlando offers a competitive compensation package for this position.
Are there opportunities for advancement within the Talent Development Operations team?
While the job description does not specify, Universal Orlando values talent development, and there may be opportunities for growth within the organization.
Is Universal Orlando an equal opportunity employer?
Yes, Universal Orlando is an equal opportunity employer, promoting diversity and inclusion in the workplace.