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Trainer, Talent Development Operations - Park Services

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Universal Orlando Resort

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Education & Teaching
  • Orlando

AI generated summary

  • You need a high school diploma and associate's degree, 1-3 years of training experience, and service industry experience.
  • You will deliver and oversee training programs, ensure compliance, provide coaching, support data analysis, and assist in program development for team members across various levels.

Requirements

  • High school degree or GED is required.
  • Associate’s degree (AA) is required.
  • 1-3 Years training experience required; or equivalent combination of education and experience.
  • Experience in the service industry or related field required.

Responsibilities

  • Responsible for the administrative and/or delivery of assigned divisional orientations and training. Ensures materials and presentations are current and relevant. Continuously evaluates facilitators to ensure quality and consistency, and provides feedback.
  • Oversight of divisional compliance training programs to include classroom preparation and delivery, associated documentation and administrative functions and required communication.
  • Delivers and facilitates structured training and development programs and initiatives in support of the company’s training plan objectives and brand essence.
  • Provides client support. Participates in the review of statistics pertinent to their operating areas, supports service gap analyses of this data and assist with the design and execution of programs targeting identified gaps.
  • Provides continual support of in-park coaching and providing feedback based upon service observations.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Perform other duties as assigned.
  • Coordinates and facilitates training classes for Exempt, Non-Exempt and Hourly Team Members for respective client group(s). Assists in development, implementation, updating and follow through of the Universal Orlando operational training program.

FAQs

What is the main responsibility of the Trainer, Talent Development Operations for Park Services?

The main responsibility is to assist in the development, implementation, updating, and follow-through of the Universal Orlando operational training program, providing training for hourly and non-exempt Team Members.

What qualifications are required for this position?

A high school degree or GED is required, along with an Associate’s degree (AA).

How much training experience is required for this role?

1-3 years of training experience is required, or an equivalent combination of education and experience.

Is experience in the service industry necessary for this position?

Yes, experience in the service industry or a related field is required.

What types of training does this position involve?

This position involves the delivery of divisional orientations and training, oversight of compliance training programs, and facilitation of structured training and development programs.

Will I be responsible for evaluating facilitators and training materials?

Yes, the Trainer is responsible for continuously evaluating facilitators to ensure quality and consistency while ensuring training materials and presentations are current and relevant.

Are there additional responsibilities besides training?

Yes, additional responsibilities include providing client support, participating in service gap analyses, and supporting in-park coaching.

What is the work environment like for this position?

The position involves coordinating and facilitating training classes for Exempt, Non-Exempt, and Hourly Team Members in a dynamic park services environment.

Does Universal Orlando offer competitive compensation for this position?

Yes, Universal Orlando offers a competitive compensation package for this position.

Are there opportunities for advancement within the Talent Development Operations team?

While the job description does not specify, Universal Orlando values talent development, and there may be opportunities for growth within the organization.

Is Universal Orlando an equal opportunity employer?

Yes, Universal Orlando is an equal opportunity employer, promoting diversity and inclusion in the workplace.

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Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?