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Travel Agent (m/w/d) in Hamburg

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Flix

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Hamburg

AI generated summary

  • You must be friendly, reliable, service-oriented, calm under pressure, and proficient in PC/email. Strong German and basic English skills are needed, plus experience in retail or customer service.
  • You will advise customers, sell tickets, ensure smooth bus departures, assist with check-in, provide promotional materials, and create an optimal customer experience.

Requirements

  • Du bist freundlich, zuverlässig, service- und lösungsorientiert
  • Du behältst auch in stressigen Situationen einen klaren Kopf
  • Du bringst einen sicheren Umgang mit dem PC, Internet und in der Email Kommunikation mit
  • Du hast (sehr) gute Deutschkenntnisse, erste gute Englischkenntnisse und stets ein gepflegtes Äußeres
  • Du hast bereits im Einzelhandel, am Flughafen oder allgemein mit Kunden gearbeitet? Prima, das ist ein super Plus Punkt!

Responsibilities

  • Du berätst unsere Kunden und Fahrgäste in unserem Shop in Hamburg
  • Du verkaufst Tickets und gibst freundlich und kompetent Auskunft zu unserem Angebot
  • Du optimierst den reibungslosen Ablauf vor der Abfahrt unserer Busse
  • Du koordinierst aktiv unsere Fahrgäste und unterstützt beim Check-In
  • Du versorgst die FlixBusse mit Flyern und Magazine
  • Du schaffst ein optimales Kundenerlebnis

FAQs

What is the job title for the position in Hamburg?

The job title is Travel Agent (m/w/d).

What type of work schedule is offered for this position?

This position offers a full-time schedule of 40 hours per week with a stable shift plan that respects work-life balance.

How many vacation days are provided with this job?

Employees receive 30 vacation days when working a 5-day week.

What kind of training opportunities are available?

The company offers paid on-the-job training as well as extensive learning and development opportunities.

What kind of work environment can I expect?

You can expect a positive and supportive work environment where contributions and ideas are valued and encouraged.

Are there employee benefits related to transportation?

Yes, employees receive an annual allotment of FlixBus and FlixTrain travel vouchers, as well as discounts on the Deutschlandticket.

Do I need to have experience in customer service for this role?

While not required, having experience in retail, at an airport, or in general customer service is considered a strong plus.

What language skills are required for this position?

Candidates must possess very good German skills, good English skills, and maintain a well-groomed appearance.

Is there support for health and wellness?

Yes, there are unlimited free health and coaching sessions provided through OpenUp.

Does the company offer any perks for employee referrals?

Yes, successful employee referrals are rewarded with bonuses through the FlixFerral program.

Is this position suitable for those looking to learn a new language?

Yes, the company offers various language learning opportunities and internal mentor programs.

What are the main responsibilities of the Travel Agent role?

Responsibilities include advising customers, selling tickets, optimizing the check-in process, coordinating passengers, and enhancing customer experience.

How does the company view diverse experiences and skills?

The company encourages candidates to apply even if they do not meet 100% of the requirements, valuing the diverse skills and experiences that each individual brings.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.