FAQs
What is the primary focus of the Visual/UX Designer role at Amazon Customer Service?
The primary focus is to develop a visual system that ensures brand consistency and enhances customer service experiences using generative AI.
What are the main responsibilities of a Visual/UX Designer in this role?
The main responsibilities include driving a visual system, incorporating customer feedback and usability findings, producing design prototypes, contributing to human interface guidelines, and creating detailed design specifications for engineering partners.
What qualifications are required for the Visual/UX Designer position?
The basic qualifications include 2+ years of design experience, an available online portfolio, experience with visual design through mockups and style guides, and knowledge of the design process.
Are there any preferred qualifications for this position?
Yes, preferred qualifications include experience working in a collaborative multi-disciplinary team, knowledge of mobile and web design patterns, and familiarity with accessibility standards.
How would you describe a typical day for a Visual/UX Designer at Amazon?
A typical day is fast-paced and collaborative, involving meetings to review documentation, sharing customer insights, and working closely with UX researchers, writers, producers, and developers to create solutions for customers.
Is there an expectation for a candidate to have a portfolio?
Yes, having an available online portfolio is a basic requirement for this role.
What kind of work environment can one expect at Amazon Customer Service?
The work environment is highly focused on collaboration and customer-centric innovation, and it is also dog-friendly, which means you may have four-legged coworkers.
Does Amazon provide benefits to its employees?
Yes, Amazon offers a full range of benefits including medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan among others.
What is the salary range for the Visual/UX Designer position?
The salary range for this position varies from $72,900/year in the lowest geographic market to $158,100/year in the highest geographic market, depending on factors like location and experience.
Does Amazon promote a diverse workforce?
Yes, Amazon is committed to creating a diverse and inclusive workplace and does not discriminate based on race, gender, sexual orientation, disabilities, or other legally protected statuses.
Are accommodations available for candidates with disabilities during the application process?
Yes, Amazon provides accommodations for candidates with disabilities during the application and hiring process. More information can be found on their website.