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Visual/UX Designer, Customer Service

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Amazon

14d ago

  • Job
    Full-time
    Junior Level
  • Design
    Product
  • Seattle

AI generated summary

  • You need 2+ years of design experience, an online portfolio, visual design skills, knowledge of design processes, collaboration with developers, and familiarity with mobile/web design patterns and accessibility.
  • You will drive brand consistency in customer service design, incorporate feedback, create prototypes, and develop detailed specifications for engineering collaboration.

Requirements

  • 2+ years of design experience
  • Have an available online portfolio
  • Experience with visual design demonstrated through mockups and style guides
  • Knowledge of design process
  • Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs
  • Knowledge of mobile and web design patterns and accessibility standards

Responsibilities

  • Drive a visual system that brings brand consistency, polish, and familiarity to Amazon customer service experiences.
  • Incorporate customer feedback, technical constraints, and usability findings into design.
  • Produce flows, wireframes, design prototypes, and high-fidelity designs to effectively conceptualize and communicate detailed interactions.
  • Be a key contributor to customer service human interface guidelines.
  • Create detailed design specifications for engineering partners.

FAQs

What is the primary focus of the Visual/UX Designer role at Amazon Customer Service?

The primary focus is to develop a visual system that ensures brand consistency and enhances customer service experiences using generative AI.

What are the main responsibilities of a Visual/UX Designer in this role?

The main responsibilities include driving a visual system, incorporating customer feedback and usability findings, producing design prototypes, contributing to human interface guidelines, and creating detailed design specifications for engineering partners.

What qualifications are required for the Visual/UX Designer position?

The basic qualifications include 2+ years of design experience, an available online portfolio, experience with visual design through mockups and style guides, and knowledge of the design process.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include experience working in a collaborative multi-disciplinary team, knowledge of mobile and web design patterns, and familiarity with accessibility standards.

How would you describe a typical day for a Visual/UX Designer at Amazon?

A typical day is fast-paced and collaborative, involving meetings to review documentation, sharing customer insights, and working closely with UX researchers, writers, producers, and developers to create solutions for customers.

Is there an expectation for a candidate to have a portfolio?

Yes, having an available online portfolio is a basic requirement for this role.

What kind of work environment can one expect at Amazon Customer Service?

The work environment is highly focused on collaboration and customer-centric innovation, and it is also dog-friendly, which means you may have four-legged coworkers.

Does Amazon provide benefits to its employees?

Yes, Amazon offers a full range of benefits including medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan among others.

What is the salary range for the Visual/UX Designer position?

The salary range for this position varies from $72,900/year in the lowest geographic market to $158,100/year in the highest geographic market, depending on factors like location and experience.

Does Amazon promote a diverse workforce?

Yes, Amazon is committed to creating a diverse and inclusive workplace and does not discriminate based on race, gender, sexual orientation, disabilities, or other legally protected statuses.

Are accommodations available for candidates with disabilities during the application process?

Yes, Amazon provides accommodations for candidates with disabilities during the application and hiring process. More information can be found on their website.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.