Large

PulteGroup is one of America's largest home construction companies, dedicated to building quality homes and communities in more than 40 markets throughout the country. With a focus on innovation, sustainability, and customer satisfaction, PulteGroup offers a diverse range of home designs and neighbourhood options to suit various lifestyles and preferences. Committed to excellence in craftsmanship and customer service, PulteGroup strives to create homes that meet the needs and aspirations of homeowners while fostering a sense of belonging and community in every neighbourhood they develop.

Real Estate

PulteGroup

You need a high school diploma (Bachelor's preferred), 1-3 years in customer service/warranty, strong communication, basic construction skills, conflict resolution, and driving ability.

You will respond to service requests, conduct homeowner assessments, manage trades, perform minor repairs, ensure customer satisfaction, and oversee quality inspections before home delivery.

Customer Relations

Construction & Surveying

Cleveland

Ohio

We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality. Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people. At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve. A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup! Job Summary Primary responsibility for responding to service requests in the field and managing those requests according to standard processes. Primary Responsibilities * Conduct in-person homeowner assessments on an as needed basis. * Determine if corrective work order is needed. * Lead root-cause analysis. * Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. * Manage trades to completion of service requests to customers' satisfaction. * Perform minor service-related tasks (e.g., adjustments, repairs), as requested. * Establish and maintain positive customer relationships. * Responsible for quality inspections of the home prior to delivery to the customer. * Determine trade accountability for back charges and P.O.'s. * Authorize payment for work performed up to approval limits. * Follow applicable legal protocol and process necessary workflow. * Responsible for customer satisfaction metrics related to customers serviced Management Responsibilities LEVEL: MENTOR / COACH / FEEDBACK SCOPE * Decision Impact: Division * Department Responsibility: Single * Budgetary Responsibility: No * Direct Reports: No * Indirect Reports: No * Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building * Ability to work in various weather conditions -- heat, rain, cold, etc. REQUIRED EDUCATION: * Minimum High School Diploma or equivalent * Bachelor’s Degree Preferred * Valid Driver’s License because driving is an essential function of this position. REQUIRED EXPERIENCE: * Minimum of 1-3 years customer service and warranty experience or equivalent * Strong customer orientation and ability to adapt/respond to different personality types * Strong emphasis on quality of service and follow-up * Basic construction skills and knowledge * Excellent communication and listening skills * Analytical ability necessary to perform root cause analysis * Ability to manage warranty/customer service processes * Basic computer skills * Conflict resolution skills * Cost management PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!Job SummaryPrimary responsibility for responding to service requests in the field and managing those requests according to standard processes.Primary Responsibilities * Conduct in-person homeowner assessments on an as needed basis.    * Determine if corrective work order is needed.    * Lead root-cause analysis.    * Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.    * Manage trades to completion of service requests to customers' satisfaction.    * Perform minor service-related tasks (e.g., adjustments, repairs), as requested. * Establish and maintain positive customer relationships. * Responsible for quality inspections of the home prior to delivery to the customer. * Determine trade accountability for back charges and P.O.'s. * Authorize payment for work performed up to approval limits. * Follow applicable legal protocol and process necessary workflow. * Responsible for customer satisfaction metrics related to customers serviced      Management ResponsibilitiesLEVEL: MENTOR / COACH / FEEDBACKSCOPE * Decision Impact: Division * Department Responsibility: Single * Budgetary Responsibility: No * Direct Reports: No * Indirect Reports: No * Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building * Ability to work in various weather conditions -- heat, rain, cold, etc.      REQUIRED EDUCATION: * Minimum High School Diploma or equivalent * Bachelor’s Degree Preferred * Valid Driver’s License because driving is an essential function of this position.      REQUIRED EXPERIENCE: * Minimum of 1-3 years customer service and warranty experience or equivalent * Strong customer orientation and ability to adapt/respond to different personality types * Strong emphasis on quality of service and follow-up * Basic construction skills and knowledge * Excellent communication and listening skills * Analytical ability necessary to perform root cause analysis * Ability to manage warranty/customer service processes * Basic computer skills * Conflict resolution skills * Cost management      PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.This Organization Participates in e-VerifyPulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.California Privacy Policy

Customer Care Manager II - PulteGroup

Customer Care Manager II

You need a Bachelor's in HR or related field, 6-8 years of recruiting experience, vendor management, knowledge of HRIS, strong communication, analytical skills, and professionalism.

You will engage with leaders on recruitment needs, source diverse talent, manage the full recruitment cycle, ensure positive candidate experiences, and utilize data insights for process improvements.

People, HR & Administration

Business, Operations & Strategy

Atlanta

Job Summary: The Area Recruitment Manager (ARM) is a key member of our Talent Acquisition team and plays a pivotal role in shaping our organization's success. As a trusted advisor to business leaders and hiring managers, the ARM provides guidance on hiring needs, staffing levels, future talent gaps, and recruitment plans. This role not only provides strategic leadership, but actively executes the agreed upon plan to drive operational excellence and achieve impactful outcomes. The ARM will continually evaluate market conditions to ensure candidate pools and pipelines stay at appropriate levels to accommodate anticipated demand during seasonal peaks, expansions, and calm state business cycles. The ARM will drive recruitment efforts (sourcing, reviewing, screening, scheduling, hiring), develop and build recruiting resources, relationships, and networking activities to attract qualified future employees with diverse backgrounds and experiences. Primary Job Responsibilities: * Strategic Partnership: * Engage with business leaders and hiring managers to identify and address recruitment needs. * Serve as a trusted advisor on talent acquisition strategies, market insights, and actionable recommendations that align with business goals. * Foster a culture of collaboration and maintain open lines of communication to ensure all stakeholders are actively engaged in the recruitment process. * Stay ahead of industry trends and the evolving executive talent. * Drive a high-touch and proactive approach to strategic sourcing partnerships. * Build diverse talent pipelines and develop long term prospect relationship strategies. * Think proactively to meet our evolving recruitment needs. * Be a self-sufficient expert in multiple areas of recruiting with minimal oversight. * Recruitment Journey: * Lead the full recruitment cycle which includes sourcing, managing candidate pipelines, and interview preparation for both candidates and hiring teams. * Champion a positive candidate experience throughout the hiring process. * From the initial interaction to the final offer, be dedicated to making sure every candidate feels valued and respected. * Maintain transparent and honest communication with candidates, keeping them informed and updated throughout the hiring process. * Candidate Sourcing: * Utilize proactive sourcing techniques to engage with passive candidates across diverse recruitment outlets (Indeed, LinkedIn, Handshake, etc.), social media platforms and employee referrals, ensuring a robust talent pipeline for current and future openings. * Candidate Screening: * Conduct thorough screening processes, including resume and application reviews and phone screenings, to assess candidate qualifications for various roles * Interview and Selection Management: * Oversee the management and coordination of interview panels and the selection committee. * Extend offers and facilitate seamless onboarding for new hires * Data-Driven Proficiency: * Collect, analyze, and share feedback and actionable insights to continuously enhance our hiring process. * Identify areas for improvement and streamline efficiencies. * Manage our Applicant Tracking System (Workday) to ensure data accuracy, proper candidate stage tracking, and timely communication throughout the recruitment journey. * Use data insights to influence hiring teams, cross-functional partners, and project direction, ensuring alignment with our company's objectives. Scope: * Decision Impact: Corporate * Department Responsibility: No * Budgetary Responsibility: No * Direct Reports: No * Indirect Reports: No * Physical Requirements: Not applicable Required Education/Experience: * Bachelor’s Degree in Human Resources, Business Administration, Education, or a related field required * Minimum 6-8 years full-cycle sourcing and recruitment experience within a geographically dispersed organization, staffing industry, professional services industry, or agency * Minimum 3-5 years vendor management experience * Working knowledge of applicant tracking and HRIS systems (Workday preferred) Required Skills/Knowledge: * Understanding of employment laws and regulations * Exceptional collaboration skills, yet conﬁdent when working autonomously * Professionalism, organization and interpersonal skills. Focus on customer service * Excellent business acumen & strong communication skills, written and verbal * Strategic mindset to forecast big picture ideas and communicate to key stakeholders * Advanced analytical skills to comprehend data and recruitment metrics. Ability to interpret and present results in a clear and concise manner * Real Estate/Construction background a plus but not required PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

Job Summary:The Area Recruitment Manager (ARM) is a key member of our Talent Acquisition team and plays a pivotal role in shaping our organization's success. As a trusted advisor to business leaders and hiring managers, the ARM provides guidance on hiring needs, staffing levels, future talent gaps, and recruitment plans. This role not only provides strategic leadership, but actively executes the agreed upon plan to drive operational excellence and achieve impactful outcomes. The ARM will continually evaluate market conditions to ensure candidate pools and pipelines stay at appropriate levels to accommodate anticipated demand during seasonal peaks, expansions, and calm state business cycles. The ARM will drive recruitment efforts (sourcing, reviewing, screening, scheduling, hiring), develop and build recruiting resources, relationships, and networking activities to attract qualified future employees with diverse backgrounds and experiences.Primary Job Responsibilities: * Strategic Partnership:    * Engage with business leaders and hiring managers to identify and address recruitment needs.    * Serve as a trusted advisor on talent acquisition strategies, market insights, and actionable recommendations that align with business goals.    * Foster a culture of collaboration and maintain open lines of communication to ensure all stakeholders are actively engaged in the recruitment process.    * Stay ahead of industry trends and the evolving executive talent.    * Drive a high-touch and proactive approach to strategic sourcing partnerships.    * Build diverse talent pipelines and develop long term prospect relationship strategies.    * Think proactively to meet our evolving recruitment needs.    * Be a self-sufficient expert in multiple areas of recruiting with minimal oversight.             * Recruitment Journey:    * Lead the full recruitment cycle which includes sourcing, managing candidate pipelines, and interview preparation for both candidates and hiring teams.    * Champion a positive candidate experience throughout the hiring process.    * From the initial interaction to the final offer, be dedicated to making sure every candidate feels valued and respected.    * Maintain transparent and honest communication with candidates, keeping them informed and updated throughout the hiring process.             * Candidate Sourcing:    * Utilize proactive sourcing techniques to engage with passive candidates across diverse recruitment outlets (Indeed, LinkedIn, Handshake, etc.), social media platforms and employee referrals, ensuring a robust talent pipeline for current and future openings.             * Candidate Screening:    * Conduct thorough screening processes, including resume and application reviews and phone screenings, to assess candidate qualifications for various roles             * Interview and Selection Management:    * Oversee the management and coordination of interview panels and the selection committee.    * Extend offers and facilitate seamless onboarding for new hires             * Data-Driven Proficiency:    * Collect, analyze, and share feedback and actionable insights to continuously enhance our hiring process.    * Identify areas for improvement and streamline efficiencies.    * Manage our Applicant Tracking System (Workday) to ensure data accuracy, proper candidate stage tracking, and timely communication throughout the recruitment journey.    * Use data insights to influence hiring teams, cross-functional partners, and project direction, ensuring alignment with our company's objectives.      Scope: * Decision Impact: Corporate * Department Responsibility: No * Budgetary Responsibility: No * Direct Reports: No * Indirect Reports: No * Physical Requirements: Not applicable      Required Education/Experience: * Bachelor’s Degree in Human Resources, Business Administration, Education, or a related field required * Minimum 6-8 years full-cycle sourcing and recruitment experience within a geographically dispersed organization, staffing industry, professional services industry, or agency * Minimum 3-5 years vendor management experience * Working knowledge of applicant tracking and HRIS systems (Workday preferred)      Required Skills/Knowledge: * Understanding of employment laws and regulations * Exceptional collaboration skills, yet conﬁdent when working autonomously * Professionalism, organization and interpersonal skills. Focus on customer service * Excellent business acumen & strong communication skills, written and verbal * Strategic mindset to forecast big picture ideas and communicate to key stakeholders * Advanced analytical skills to comprehend data and recruitment metrics. Ability to interpret and present results in a clear and concise manner * Real Estate/Construction background a plus but not required      PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.This Organization Participates in e-VerifyPulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.California Privacy Policy

PulteGroup

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