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Communication & Reservations Intern

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Four Seasons Hotels and Resorts

Jan 15

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You should be enrolled in a Bachelor program at a reputable hotel management school, and possess strong English skills, with an additional language preferred (Arabic, Russian, or European).
  • You will handle calls and chats, respond to guest inquiries, assist in bookings, coordinate requests, maintain phone systems, and ensure guest satisfaction while upholding service standards.

Requirements

  • Enrolled in a Bachelor program in a reputable Hotel Management School or University.
  • Requires reading, writing and oral proficiency in English. Additional language preferred (Arabic, Russian or European language).

Responsibilities

  • To answer all incoming calls and chats from the outside and channel them as appropriate.
  • To reply to all guests’ inquiries for accommodation and restaurants availability.
  • To articulate the description of the hotel and explain the features to maximize finalizing the booking.
  • Coordinate all guests’ requirements pertaining to wake up calls, housekeeping orders, chat messages and maintenance requests.
  • Maintain the phones of the Resort at Jumeirah Beach and the Hotel at DIFC.
  • Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
  • To be always fully aware of Four Seasons standards and service culture.
  • Attend monthly Interns Meeting lead by the Learning & Development team.

FAQs

What is the duration of the internship program?

The internship program is for 6 months.

Where is the internship location?

The internship is located at the Four Seasons Resort Dubai at Jumeirah Beach.

What are the main responsibilities of the Communication & Reservations Intern?

Main responsibilities include answering incoming calls and chats, replying to guest inquiries, articulating hotel descriptions, coordinating guest requirements, maintaining phone operations, and ensuring guest satisfaction.

What educational qualifications are required for this internship?

Candidates must be enrolled in a Bachelor program at a reputable Hotel Management School or University.

Are there language proficiency requirements for the internship?

Yes, candidates must have reading, writing, and oral proficiency in English, and additional languages such as Arabic, Russian, or a European language are preferred.

What benefits are offered during the internship?

Benefits include work authorization, monthly stipend, end of service gratuity, complimentary accommodation, fitness facilities, free transportation, medical and life insurance, social and sporting events, and learning & development programs.

What is the expected work schedule for the intern?

The work schedule is 6 days per week, totaling over 48 working hours.

Will the intern receive any training or development opportunities?

Yes, interns will have access to Learning & Development Programs.

Is there assistance provided for travel to and from Dubai?

Successful candidates will be responsible for their own travel ticket to and from Dubai.

Is it necessary to attend monthly meetings as part of the internship?

Yes, interns are expected to attend monthly Interns Meetings led by the Learning & Development team.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

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