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Customer Growth Associate, Google Customer Solutions, Early Careers (English, Italian)

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Google

Oct 24

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Sales & Business Development
  • Dublin

Requirements

  • Bachelor's degree or equivalent practical experience.
  • Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field.
  • Ability to communicate in English and Italian fluently to support client relationship management in this region.
  • Experience with Google Ads and online advertising.
  • Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
  • Ability to think strategically.
  • Passion for sales and technology to help businesses grow online.
  • Excellent communication and problem-solving skills.

Responsibilities

  • Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
  • Manage large and diverse accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
  • Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
  • Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
  • Participate in continuous training throughout the program to develop professional and business skills.

FAQs

What are the minimum qualifications for the Customer Growth Associate position?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, experience in digital sales or related fields, and the ability to communicate fluently in English and Italian.

What are the preferred qualifications for candidates applying for this role?

Preferred qualifications include experience with Google Ads, familiarity with managing a portfolio against customer goals, strategic thinking, a passion for sales and technology, and excellent communication and problem-solving skills.

What responsibilities will I have as a Customer Growth Associate?

Responsibilities include building relationships with clients, managing diverse accounts, conducting phone consultations, driving customer relationship growth, and participating in continuous training.

What industries or businesses will I be working with in this role?

You will be working primarily with small- to medium-sized businesses (SMBs) across various verticals and business models in Italy.

Is prior experience in digital advertising required for this role?

While prior experience is not strictly required, experience with digital sales, client management, or digital advertising is highly preferred for success in this role.

How does this position contribute to Google’s mission?

As a Customer Growth Associate, you will act as a trusted advisor to small business owners, helping them grow and achieve their marketing objectives using Google's advertising solutions, thereby contributing to Google’s mission of supporting innovation and growth within communities.

Will there be opportunities for training and skill development in this position?

Yes, there will be continuous training throughout the program to help develop professional and business skills relevant to the role.

Is this position open to individuals with disabilities?

Yes, Google is committed to equal employment opportunities and considers qualified applicants with disabilities. Accommodations can be requested as needed.

What type of work environment can I expect in this role?

You can expect a fast-paced work environment focused on customer success, collaboration, and innovation, along with a supportive and engaging team atmosphere.

Does the role require a lot of travel?

The job primarily involves remote consultations; therefore, travel is not a significant requirement for this role.

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