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Member Frontline - High School Intern

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Sam's Club

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Bentonville

AI generated summary

  • You thrive in fast-paced settings, multitask well, prioritize member satisfaction, stand for long periods, solve problems efficiently, and have customer service experience with retail tech.
  • You will support membership, assist customers with purchases, maintain the sales area, promote products, collaborate with the team, and uphold company values and policies.

Requirements

  • You thrive in fast-paced environments
  • You’re a multi-tasker at heart
  • You keep member satisfaction as your top priority
  • You can stand for long periods of time while assisting members quickly and accurately
  • You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence
  • Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Responsibilities

  • Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation making efforts to meet membership goals and promoting the value of Sams Club products and services
  • Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damages
  • Provides member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise resolving member issues and concerns promoting Sams Club products and services providing guidance and support to members regarding member selfservice technology processing member purchases assisting members with payments according to company policies and procedures for different membership and payment types assisting members with transactions utilizing belted registers
  • Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices
  • Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback
  • Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
  • Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
  • Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
  • Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
  • Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
  • Serve our Customers and Members Delivers results while putting the customer first
  • Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
  • Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
  • Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

FAQs

What are the primary responsibilities of a Member Frontline Cashier Associate at Sam's Club?

The primary responsibilities include providing exceptional customer service, maintaining a clean and neat area, processing memberships and payments, resolving member issues, and supporting the self-checkout experience.

What skills are essential for this position?

Essential skills include thriving in fast-paced environments, multi-tasking, prioritizing member satisfaction, problem-solving, and standing for long periods while assisting members quickly and accurately.

What kind of training will I receive as a Member Frontline Cashier Associate?

New associates will receive on-the-job training to familiarize themselves with the cash register, customer service expectations, company policies, and member self-service technology.

What is the pay range for this position?

The hourly wage range for this position is $16.00 to $23.00, with additional compensation in the form of premiums possible based on specific circumstances.

Are there opportunities for career advancement within Sam's Club for this role?

Yes, the Member Frontline Cashier Associate role is a great way to start a fulfilling career, with opportunities for growth and advancement within the company.

What benefits are offered to employees in this position?

Benefits include health coverage (medical, vision, and dental), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off, and educational assistance through the Live Better U program.

Is experience in customer service or retail necessary for this position?

While not required, customer service and retail experience, particularly in operating front end equipment like cash registers, is preferred.

What are the work hours like for this position?

The work hours can vary, and the pace can be particularly fast during evenings, weekends, and holiday seasons.

How important is it to maintain a positive attitude while working in this role?

Maintaining a positive attitude is crucial, as associates are often the first and last point of contact for members, contributing significantly to their overall experience at Sam's Club.

Where is the primary location for this position?

The primary location for this position is 3500 Se Club Blvd, Bentonville, AR 72712-5182, United States of America.

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Sam's Club

Expect something special.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Sam’s Club (NYSE: WMT) is a warehouse club with 597 locations across the U.S. and Puerto Rico. A Sam's Club membership more than pays for itself with exclusive savings on the things you need, the things you love, and all sorts of unexpected things. Check out our membership benefits on www.SamsClub.com. In addition to the leading national brands, Sam's Club also carries Member's Mark, an exclusive, premium-quality private brand. Member's Mark products are exclusive designs that use top-of-the-line materials and the highest quality ingredients to make sure you get the best quality and value at members-only prices. Every year, we promote approximately 20,000 associates to jobs with more responsibility and higher pay. We also offer associate benefits like paid parental leave for full-time associates, additional support for adoptive families, 401(k) savings, health/dental/vision plans, associate stock purchase plans, associate discounts and more.