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SAP NS2 Customer Success Client Delivery Intern: Hybrid, Herndon VA

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SAP

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Business, Operations & Strategy
  • Herndon

AI generated summary

  • You must be a U.S. citizen, pursuing or recently completed a degree in business or technical field, with strong analytical skills, Excel proficiency, and the ability to work independently.
  • You will support client delivery, manage project scope, assist with technical aspects, participate in meetings, document actions, mitigate risks, and track incidents for project success.

Requirements

  • Must be a U.S. citizen; this position requires access to customer data. SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.
  • Qualifications:
  • Education: Currently pursuing or recently completed a college degree in a business or technical field.
  • Skills: Strong analytical skills, excellent verbal and written communication, and advanced MS Excel proficiency.
  • Attributes: Organized, self-motivated, able to work independently and collaborate across different lines of business.

Responsibilities

  • Support Client Delivery: Assist in one or more NS2 Cloud PCE engagements, working alongside Client Delivery Managers/Directors.
  • Customer Success: Represent NS2 and support customers during Customer Success engagements to ensure project success.
  • Project Management: Help manage project scope, schedule, and delivery from sales handoff through post-cutover hyper-care support, as per the contract.
  • Contract Understanding: Understand and manage contract details to ensure in-scope requirements are met.
  • Technical and Functional Support: Assist with all applicable technical and functional aspects of engagements.
  • Meeting Support: Participate in customer on-boarding kickoff meetings, validate project scope, and assist with other customer-facing discussions, both virtual and in-person.
  • System On-boarding: On-board customers into the NS2 ticketing system to streamline support processes.
  • Documentation & Management: Document and manage decisions, actions, and issues throughout the project lifecycle.
  • Risk Management: Identify, document, and mitigate risks to ensure project success.
  • Process Coordination: Facilitate processes such as Build Sheet Management, Change Management, Escalation Management, project status reporting, and internal reviews as required by NS2 Leadership.
  • Incident Tracking: Monitor, track, and report on incidents, service requests, and ticket aging to ensure timely resolution.

FAQs

What is the job title for this position?

The job title is SAP NS2 Customer Success Client Delivery Intern.

Where is this internship located?

The internship is hybrid, based in Herndon, VA.

Is this position open to international applicants?

No, this position requires U.S. citizenship and does not offer visa sponsorships.

What are the primary responsibilities of the Customer Success Client Delivery Intern?

The primary responsibilities include supporting Client Delivery, assisting in NS2 Cloud engagements, managing project scope and delivery, ensuring contract compliance, and providing technical and functional support.

What qualifications are required for this internship?

The intern should be currently pursuing or recently completed a college degree in a business or technical field, possess strong analytical skills, and have excellent verbal and written communication abilities, along with advanced proficiency in MS Excel.

Is prior experience required to apply for this intern position?

Prior experience is not explicitly required, but relevant skills and qualifications are important.

What type of work environment can interns expect at SAP?

Interns can expect a highly collaborative, caring team environment focused on learning and development, recognition, and flexibility.

Will interns be assisting with project management tasks?

Yes, interns will help manage project scope, schedule, and delivery throughout the project lifecycle.

What is the expected travel requirement for this internship?

The expected travel requirement for this internship is 0 - 10%.

Is there any compensation for this internship?

Yes, the compensation range for this position is between $15 - $62 per hour, depending on various factors such as education and experience.

How does SAP view diversity and inclusion in the workplace?

SAP is committed to a culture of inclusion and believes that the unique capabilities and qualities of each person strengthen the company. They invest in employees to help them realize their full potential.

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SAP

Our purpose is to help the world run better and improve people’s lives.

Technology
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Employees
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At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment. #TheBestRu