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Software Marketing Intern

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ASSA ABLOY Group

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Marketing
    Software Engineering
  • Lake Forest

AI generated summary

  • You must be an undergraduate in Business/Marketing, motivated, with strong communication skills, proficient in Microsoft Office, able to multi-task, and thrive in a fast-paced environment.
  • You will monitor feedback, automate user input, restructure FAQs, assist in roadmap planning, track progress on dashboards, enhance app store presence, create surveys, refresh content, and develop training.

Requirements

  • Undergraduate student pursuing a degree in, Business, Marketing or related field.
  • Motivated self-starter committed to learning the ins and outs of the Marketing department structure and procedures.
  • Strong communication skills, both verbal and written in a professional setting.
  • Proficient in Microsoft Office applications: Word, Excel, PowerPoint, Outlook
  • Ability to interact with various levels of management while being positive and professional.
  • Ability to multi-task & prioritize with excellent follow-through and task completion
  • Thrives in a fast-paced, often-changing environment
  • Flexible and positive attitude; able to work independently and within teams

Responsibilities

  • Monitor and Triage Feedback: Review app feedback, create issue/requirement tickets, and escalate technical support issues to the Customer Support team.
  • Automation tasks: Assist in automating feedback channels to streamline the collection and triaging of user feedback.
  • Restructure FAQ & Create User Manual: Help reorganize the FAQ section and contribute to the creation of an app manual for new users.
  • Roadmap Planning: Support the planning and coordination of product development across the App, Cloud, and Firmware.
  • Cloud Dashboard & Progress Monitoring: Assist in writing user stories and track the progress of MS Power BI Cloud dashboard creation and support.
  • App Store Reviews: Contribute to executing strategies to collect more reviews on the App Store, Play Store, and other product stores.
  • Survey Creation: Help with assisting the team in creating surveys, to gather insights about new features across the SW roadmap.
  • App Page refresh: Help to keep the App store content and the App page in the website current.
  • Training content: Help with creating training content for the Customer support team by coordinating with the UI/UX and the Engineering teams.

FAQs

What is the primary role of the Software Marketing Intern?

The primary role of the Software Marketing Intern is to assist the Marketing team with various tasks including monitoring feedback, automating feedback channels, restructuring FAQ sections, and contributing to product development support.

What kind of tasks will the intern be responsible for?

The intern will be responsible for tasks such as reviewing app feedback, creating user manuals, planning product roadmaps, assisting with survey creation, and keeping app store content current.

What educational background is preferred for this internship?

The preferred educational background is an undergraduate student pursuing a degree in Business, Marketing, or a related field.

What skills are necessary for this internship?

Necessary skills include strong communication (both verbal and written), proficiency in Microsoft Office applications, the ability to multi-task and prioritize tasks, and a positive, flexible attitude.

Who will the intern be collaborating with?

The intern will be collaborating with various teams including Customer Support, UI/UX, Engineering, and the Marketing team.

Is previous marketing experience required for this internship?

No previous marketing experience is explicitly required, but a motivated self-starter attitude and a commitment to learning are essential.

What is the work environment like for this internship?

The work environment is described as fast-paced and often changing, requiring the intern to thrive in such conditions and adapt quickly.

Will the intern have opportunities for training and development?

Yes, the internship offers opportunities for hands-on experience, feedback, and development within the Marketing department.

Are there specific software tools that the intern will need to use?

The intern will primarily use Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook, and may also assist with tools related to user story writing and tracking progress, such as MS Power BI.

What is the company’s stance on diversity and inclusion?

The company values diverse, inclusive teams and emphasizes the importance of different perspectives and experiences as part of its culture.

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ASSA ABLOY Group

Experience a safer and more open world

Manufacturing & Electronics
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.  We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!