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Order Processing Sales Administration

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ASSA ABLOY Group

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Fort Lauderdale

AI generated summary

  • You need a High School Diploma, 2 years in customer support, English & Spanish fluency, ERP and Microsoft Office proficiency, and strong organizational skills. Order processing experience preferred.
  • You will process orders, verify pricing, manage backorders, coordinate shipping, prepare documentation, handle customer inquiries, issue invoices, and support inventory efforts.

Requirements

  • High School Diploma or GED required.
  • Minimum of 2 years of experience in customer support or administration.
  • Fluency in English and Spanish is required; proficiency in Portuguese is highly desirable.
  • Proficiency in ERP systems and Microsoft Office tools.
  • Detail-oriented with excellent organizational and problem-solving skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Ability to plan, organize, and prioritize work.
  • Ability to obtain and process information.
  • Previous experience in order processing or customer support.

Responsibilities

  • Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship.
  • Verifying pricing, product availability, and shipping methods with customers.
  • Monitoring backorders and coordinating their release when items become available.
  • Collaborating with the Operations Manager to expedite back-ordered items as necessary.
  • Following up with customers to obtain required shipping documentation.
  • Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations.
  • Providing customers with timely updates on order confirmations, invoices, and tracking information.
  • Responding to customer inquiries regarding stock, pricing, and order-related matters.
  • Generating and issuing daily invoices.
  • Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements.
  • Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues.
  • Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages.
  • Maintaining an organized workspace and manage documentation for orders prior to shipment.
  • Ensure all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day.
  • Supporting the annual physical inventory process, including counting and reconciliation.
  • Performing additional tasks and responsibilities as assigned by management to support operational goals.

FAQs

What is the job title for this position?

The job title for this position is Order Processing Sales Administration.

Where is the job located?

The job is located in Ft. Lauderdale, FL.

What is the minimum experience required for this role?

A minimum of 2 years of experience in customer support or administration is required.

Are bilingual skills required for this position?

Yes, fluency in English and Spanish is required; proficiency in Portuguese is highly desirable.

What kind of company is HID?

HID is a high-tech software company that powers trusted identities and allows people to transact safely, work productively, and travel freely.

What are some key responsibilities of this role?

Responsibilities include processing customer purchase orders, verifying pricing and product availability, monitoring backorders, and providing timely updates to customers.

Is a high school diploma or GED required for this job?

Yes, a high school diploma or GED is required.

Do we offer any benefits with this job position?

Yes, we offer a competitive salary and rewards package, competitive benefits, and an annual leave offering.

What opportunities for career development are available?

We provide extensive career development opportunities and resources to maximize your potential.

Does HID promote a diverse and inclusive workforce?

Yes, HID is committed to building a diverse, equitable, and inclusive workforce.

Is there a possibility of part-time work arrangements?

Yes, we are open to flexible work arrangements, including job sharing or part-time job seekers.

What should I do if I require accommodations during the application process?

If you have a disability and require assistance or accommodation, please contact accommodations-ext@hidglobal.com.

What are the core values that HID embraces?

HID embraces empowerment, innovation, and integrity.

How does HID support its employees' professional growth?

HID supports employees with regular feedback, training, and development opportunities to help them build their career around their aspirations.

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ASSA ABLOY Group

Experience a safer and more open world

Manufacturing & Electronics
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.  We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!

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