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Tech Support intern

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  • Internship
    Full-time
    Placement Program
  • Design
    Product
  • Belfast

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Requirements

  • You should be currently enrolled in a full-time undergraduate degree program in Interaction Design (IXD), or a related field.
  • You should have evidence of good grades to date.
  • You will have proven ability to apply user research and analysis to a final product.
  • You will have a portfolio that shows work you are proud of.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to communicate complex ideas succinctly.
  • Experience in creating design assets in Figma, Sketch, or Adobe XD.
  • Experience in using flow and visualisation tools to quickly map user flows and process ahead of creating final designs.
  • Eligibility to work in the UK full time.

Responsibilities

  • Research real business problems and apply User Centered Design principles to produce intuitive experiences.
  • Interview users to develop personas that give an accurate profile of our customers.
  • Develop and maintain wireframes and specifications (both lo-fi and hi-fi).
  • Develop and test prototypes.
  • Support Software Engineers to ensure that implementation meets the design requirements.
  • Help to elevate a user-centered and collaborative culture in the company.

FAQs

What is the duration of the Tech Support internship?

The internship opportunity will run for a period of 12 months, commencing in July 2025.

What qualifications do I need to apply for the internship?

You should be currently enrolled in a full-time undergraduate degree program in Interaction Design (IXD) or a related field, and have good grades to date.

Is a portfolio required for the application?

Yes, you will need to have a portfolio that showcases work you are proud of.

Are there specific software skills required for this role?

Yes, experience in creating design assets in Figma, Sketch, or Adobe XD is required.

Will I be working alone during the internship?

No, you will be working in a team and collaborating with other Designers, Product Managers, and Software Engineers.

What kind of tasks will I be responsible for in the internship?

You will be responsible for researching real business problems, applying User-Centered Design principles, developing wireframes and prototypes, and supporting Software Engineers to ensure implementation meets design requirements.

Do I need to have previous work experience to apply?

Previous work experience is not explicitly required, but you should demonstrate a proven ability to apply user research and analysis to a final product.

What skills are considered essential for this internship?

Strong analytical, problem-solving, and organizational skills, along with the ability to communicate complex ideas succinctly, are essential for this role.

Government
Industry
10,001+
Employees
1885
Founded Year

Mission & Purpose

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry.

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