FAQs
What is the primary responsibility of the Account Manager in Construction Sales?
The primary responsibility of the Account Manager is to generate revenue growth by managing existing business relationships and employing a consultative selling approach to retain current customers and secure new contracts.
What type of sales experience is required for this position?
A minimum of 1 year of relevant work experience in direct business-to-business sales and phone-based prospecting is required.
What education qualifications are needed for this role?
A Bachelor's Degree is preferred, but a High School Diploma or GED along with 4 years of relevant work experience can be accepted in lieu of a degree.
Are there any specific certifications required for this position?
Yes, 20 hours of training with the Resource Conservation and Recovery Act (RCRA) is required, along with WM CRA certification.
What skills are essential for success in this role?
Essential skills include a comprehensive understanding of the construction industry, strong business and communication skills, problem-solving abilities, and the capacity to design customized solutions beyond just waste services.
Does the job involve travel?
Yes, the role may involve attending conferences and symposiums which would require travel as part of networking and staying current with industry information.
What tools or software should the Account Manager be familiar with?
The Account Manager should effectively use WM sales productivity software tools such as the Prospect and Customer Database, Proposal Program, and Pricing Tools.
What benefits does WM offer to its employees?
WM offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, a Stock Purchase Plan, a company match on 401K, Paid Vacation, Holidays, and Personal Days, although benefits may vary by site.
What is the work environment for this position?
The position falls under the Physical Requirements Category of Office and Administrative Support and may involve a combination of office and on-site work.
How does the Account Manager handle customer cancellation requests?
The Account Manager is responsible for diffusing cancellation requests, executing proactive retention strategies, and securing contract commitments through face-to-face interactions.
