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AO Practice Administrator

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UK Ministry of Defence

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Norwich

AI generated summary

  • You must manage clinic operations, assist patients, handle inquiries, process specimens, support service delivery, and address complaints. Security clearance and a CV detailing relevant experience are required.
  • You will manage clinic operations, assist patients, handle inquiries, process mail, log specimens, support service development, and address complaints appropriately.

Requirements

  • Overseeing the running of clinics, maintaining and monitoring the Practice appointments system. Preparing documentation for all clinics, checking documents after clinics and taking appropriate action and filing away documents promptly.
  • Receiving and assisting patients and visitors, directing to others as appropriate. Handling all general enquiries from patients and others, in person and on the telephone, and taking and recording messages for other members of the team. Processing and distributing incoming (and outgoing) mail.
  • Receiving specimens from patients following Health and Safety guidelines, ensuring they are passed to the appropriate clinician. Logs and dispatches specimens to be sent to the Pathology Department.
  • Contributing to the development, monitoring and evaluation of service delivery with the Practice, working with the Practice Manager to implement the Clinical Risk Register, Practice Development Plan and Clinical Audit Plan. Implementing administrative systems changes throughout the Practice and data collection for clinical audit purposes to demonstrate compliance with Healthcare Governance standards.
  • Acting as the first point of contact for complaints, which should be directed to the appropriate Manager for action/response.
  • Candidates will be required to provide CV details to include job history and previous skills and experience.
  • Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in the CV section of the application form.
  • Candidates will be required to provide a 250 word count Personal Statement.
  • Requests to work flexibly and/or part time will be considered, taking into account business needs.
  • Successful candidates must meet the security requirements before they can be appointed.
  • The level of security needed is security check.
  • Successful candidates must undergo a criminal record check.
  • People working with government assets must complete baseline personnel security standard checks.
  • This Job Is Broadly Open To The Following Groups:
  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Responsibilities

  • Overseeing the running of clinics, maintaining and monitoring the Practice appointments system. Preparing documentation for all clinics, checking documents after clinics and taking appropriate action and filing away documents promptly.
  • Receiving and assisting patients and visitors, directing to others as appropriate. Handling all general enquiries from patients and others, in person and on the telephone, and taking and recording messages for other members of the team. Processing and distributing incoming (and outgoing) mail.
  • Receiving specimens from patients following Health and Safety guidelines, ensuring they are passed to the appropriate clinician. Logs and dispatches specimens to be sent to the Pathology Department.
  • Contributing to the development, monitoring and evaluation of service delivery with the Practice, working with the Practice Manager to implement the Clinical Risk Register, Practice Development Plan and Clinical Audit Plan. Implementing administrative systems changes throughout the Practice and data collection for clinical audit purposes to demonstrate compliance with Healthcare Governance standards.
  • Acting as the first point of contact for complaints, which should be directed to the appropriate Manager for action/response.

FAQs

What is the location of the AO Practice Administrator position?

The position is located at the Medical Centre, RAF Marham, Norfolk, PE33 9NP.

What is the working hours for this position?

The position offers 37 hours per week.

Is the position full-time or part-time?

The position is primarily full-time, but requests for flexible work arrangements will be considered on a job share basis.

What are the salary details for the position?

The salary for the AO Practice Administrator position is £26,770, with the Ministry of Defence contributing £7,755 towards your Civil Service Defined Benefit Pension scheme.

What are the main duties of the AO Practice Administrator?

Main duties include overseeing the running of clinics, maintaining the Practice appointments system, providing general secretarial and administrative support, and facilitating communication between patients and healthcare professionals.

What qualifications or experience are required for this role?

Candidates should demonstrate the required skills, knowledge, experience, qualifications, and memberships in their CV section of the application form.

What software will I need to use in this role?

The successful post holder will need to use the Defence Medical Information Capability Program (DMICP) computer system after completing the necessary training.

Is there a probation period for new employees?

Yes, all new employees joining the Ministry of Defence will be subject to a 6-month probation period, unless otherwise advised.

Will travel expenses for the interview be reimbursed?

No, there will be no reimbursement for any travel expenses incurred for the interview.

Can I request flexible working arrangements?

Yes, requests for flexible and/or part-time working arrangements will be considered, taking into account business needs.

Are there any nationality requirements for this role?

Yes, the role is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, and certain EU nationals among others.

Who can I contact for more information about the job?

You can contact Debra Ludlam at debra.ludlam388@mod.gov.uk for job inquiries.

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UK Ministry of Defence

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Defence & Aerospace
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Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State

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