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Area Sales and Install Manager

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ADT

2mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Beaverton

AI generated summary

  • You need a 4-year degree or equivalent, 5+ years in operations, 3+ years in leadership, talent management skills, and experience in strategy execution within a matrixed organization.
  • You will lead teams to drive results, manage talent, enhance employee engagement, ensure service quality, foster partnerships, and execute sales strategies for growth and retention.

Requirements

  • 4-year college degree in business administration, marketing, operations, or other related field of discipline or equivalent experience.
  • Minimum 5 years of operations and operations management experience.
  • At least 3 years of experience in leadership operations.
  • Assessing, coaching, and developing talent and managing multi-disciplinary organizations.
  • Establishing business direction and executing strategy development and implementation.
  • Leading a significant business unit of similar size; scoping, designing, and implementing business solutions to build/grow a market.
  • Influencing business decisions in a highly matrixed organization.

Responsibilities

  • Drive results by leading by example, building strong relationships, and influencing teams of frontline operations and sales managers. Provide clarity of vision and expectations for execution; role model effective coaching and performance feedback, prioritizing resources; and facilitate alignment of the teams.
  • Support execution of a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation, and retention of top talent; build and develop succession plans and pipeline of talent.
  • Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
  • Employ a diverse and creative communications framework to align managers, reps, sales support, and ops teams and generate understanding and commitment to achieving the business plan.
  • Direct revenue growth and profitability of the overall operation for a designated area.
  • Plan and coordinate the activities of the service and installation operations for an area.
  • Maintain a high level of quality and timely service to customers for maximum retention.
  • Develop and maintain liaisons with appropriate public safety officers, sub-contractors, associated industry contacts.
  • Execute operating efficiencies and dynamics for successful operations programs and processes. Ensure consistency in field operations and field sales process(s).
  • Monitor competitive activities within territory and collaborate with operations and sales managers to recommend and implement tactical defenses.
  • Collaborate with other Business Units to deliver the best solutions to our employees and customers to increase acquisition, decrease attrition, reduce Subscriber Acquisition Cost (SAC), Cost to Serve (CTS), and deliver flawless service.
  • Mentor, drive, and support operation and sales managers in territory, driving productivity and sales performance objectives for the business.
  • Provide support for continued Sales Rep productivity evolution in initiative creation, implementation, and management of execution efficiency to include lead dispositioning, sales performance dashboard analysis, use of model sales call, and other productivity programs.
  • Execute operating efficiencies and dynamics for successful sales programs and processes. Ensure consistency in field sales process/lead management, and SGL activities.
  • Assist with creating and launching new products, services, and programs to satisfy market demands and take advantage of new market opportunities.
  • Recommend innovative solutions and demonstrate strong commitment for ADT to continue improving the customer experience, while fostering a culture that demonstrates ADT’s responsibility to its employees, community, and mission of creating customers for life.
  • Participate in forecasts and budgets for Area; provide regular reporting and communication to other key stakeholders.

FAQs

What is the primary role of the Area Sales and Install Manager?

The primary role of the Area Sales and Install Manager is to support the strategy, development, and execution of the regional business plan and human capital strategy for the New Acquisition channel, driving growth through effective leadership of field operations and sales teams.

What qualifications are required for this position?

A 4-year college degree in business administration, marketing, operations, or a related field, along with a minimum of 5 years of operations management experience and at least 3 years in leadership operations is required.

What responsibilities does the Area Sales and Install Manager have regarding employee engagement?

The Area Sales and Install Manager is responsible for cultivating employee engagement through regular communication, performance feedback, a reward and recognition culture, and focused employee development.

How does this role contribute to company growth?

This role contributes to company growth by driving revenue and profitability in the designated area, coordinating service and installation operations, and mentoring sales and operations managers to improve productivity and performance.

What metrics will be used to evaluate the success of the Area Sales and Install Manager?

Success will be evaluated based on metrics such as Media Close Rate, SG Production vs Target, Gross Close to Sold, and Quality vs Target.

Is experience in sales management required for this position?

Yes, experience in leadership operations and the ability to assess, coach, and develop talent in a multi-disciplinary organization is required.

Does the role involve collaboration with other business units?

Yes, the Area Sales and Install Manager will collaborate with other business units to deliver optimal solutions to employees and customers.

What is the approach towards innovation and change in this position?

The Area Sales and Install Manager is expected to encourage bold ideas, pursue game-changing innovations, and lead a culture that embraces and effectively manages change.

What is the company’s stance on diversity and inclusion?

ADT is committed to building an inclusive team that celebrates diversity and strives to ensure every employee and applicant feels valued.

Are there opportunities for professional development in this role?

Yes, the role includes responsibility for talent development, including coaching, motivation, and retention of top talent, thus providing opportunities for professional growth.

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ADT

ADT is the most trusted name in smart home security, helping protect and connect what matters most at home and beyond.

Retail & Consumer Goods
Industry
10,001+
Employees
1874
Founded Year

Mission & Purpose

ADT provides safe, smart and sustainable solutions for people, homes and businesses. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we empower people to protect and connect what matters most. For more information, visit www.adt.com.