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Assistant Store Manager, Calvin Klein - Wembley Outlet

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • London

Requirements

  • - You'll be an effective communicator with the ability to build relationships with ease.
  • - You'll be a team player who recognises and celebrates the contributions and achievements of others.
  • - You'll be confident in giving feedback that promotes positive behavioral change.
  • - You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements.
  • - You will work well with change, being able to quickly adapt and work with pace.
  • - You will be energetic and authentic showing a clear presence on the shop floor.

Responsibilities

  • Leading the store teams to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality of relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximise business. Ensure they are weekly visual presentation action plans.
  • Analyse store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the role of the Assistant Store Manager at Calvin Klein - Wembley Outlet?

The Assistant Store Manager plays a key role in achieving sales and customer experience standards, leading the store teams, maintaining visual merchandising standards, and identifying business opportunities for growth.

What are the key responsibilities of the Assistant Store Manager?

Responsibilities include leading the store team to generate sales, ensuring excellent customer service, maintaining visual merchandising standards, communicating store performance, and participating in recruitment and staff development.

What qualifications or skills are required for this position?

Candidates should possess effective communication skills, strong people management abilities, conflict resolution skills, adaptability to change, and a clear presence on the shop floor.

What type of work environment can employees expect?

Employees can expect a fast-paced and dynamic retail environment where collaboration and communication are key to delivering an exceptional customer experience.

Is Calvin Klein committed to diversity and inclusion?

Yes, Calvin Klein is committed to fostering an inclusive and diverse community of associates and considers qualified applicants without regard to various personal attributes such as age, ethnicity, or gender identity.

What opportunities for professional development does this role offer?

The role offers opportunities for recruitment, staff development, participation in management meetings, and the chance to build bench strength for key positions within the store.

What benefits are available to associates working at Calvin Klein?

PVH provides a competitive and comprehensive benefits program designed to support associates both at home and at work, promoting their well-being and peace of mind.

How does the Assistant Store Manager contribute to the customer experience?

The Assistant Store Manager focuses on building quality relationships with customers, ensuring accountability among staff for customer service, and striving for exemplary mystery shop results.

Will the Assistant Store Manager work closely with other teams?

Yes, the Assistant Store Manager will collaborate with the visual merchandising team, store management, and other staff to achieve company standards and objectives.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.

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