FAQs
What is the primary role of an Associate Fraud & Claims Operations Representative at Wells Fargo?
The primary role is to support and capture pertinent information from customers about their claims, conduct research on new and existing claims, and identify opportunities to improve the customer experience concerning complex account activity.
What are the key responsibilities associated with this position?
Key responsibilities include researching claims, providing updates, handling customer inquiries in a call center environment, maintaining exceptional customer service, and escalating issues as necessary.
What qualifications are required for this role?
A minimum of 6 months of customer service experience is required, which can be demonstrated through a combination of work experience, training, military experience, and education.
Is this position suitable for individuals with diverse backgrounds?
Yes, Wells Fargo embraces diversity, equity, and inclusion and welcomes applications from all qualified candidates, regardless of race, gender, ethnicity, or other protected characteristics.
When does the job posting close?
The job posting is set to close on March 30, 2025, but may be removed earlier due to high volume of applicants.
Are there any specific duties related to risk and compliance within this role?
Yes, employees are accountable for executing all applicable risk programs, adhering to Wells Fargo policies, fulfilling compliance obligations, and making sound risk decisions.
What is the work environment like for this position?
The work environment involves answering incoming calls in a call center, performing routine customer support tasks while balancing customer service with investigative research.
Does Wells Fargo provide accommodations for applicants with disabilities?
Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.
Is there a drug-free workplace policy at Wells Fargo?
Yes, Wells Fargo maintains a drug-free workplace and has a specific Drug and Alcohol Policy in place.
Can I apply for this position if I am currently serving in the military?
Yes, military experience is considered equivalent to other forms of experience and can be used to meet the required qualifications for this role.