Logo of Huzzle

Home

Matches

Explore

Manage

Find 28,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Customer Care Agent

image

Uniqlo

Sep 14

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You must have strong written English, be computer literate in Microsoft Office, organized, detail-oriented, work well under pressure, possess a strong work ethic, and excel in customer service.
  • You will respond to customer queries via phone, email, and chat, analyze needs, ensure satisfaction, update records, manage complaints, support colleagues, and assist your manager.

Requirements

  • ```
  • Must have strong written communication skills in English to understand and respond to customer issues.
  • Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint)
  • Organised, with a high sense of priority
  • Comfortable working in a fast-paced environment
  • Good levels of numeracy, accuracy, and attention to detail
  • Strong work ethic, can work independently and enjoys working as part of a team
  • Passionate for our brand and customer service
  • Excellent interpersonal skills and the ability to build and maintain strong relationships
  • ```

Responsibilities

  • Provide a first-line response and be the point of contact for all customer queries.
  • Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.
  • Primarily responsible for covering all channels for the UK market, and supporting the EU market when required.
  • Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).
  • Review and analyze contact drivers to fully understand our customer needs.
  • Achieve top-quality Customer Satisfaction/Quality scores.
  • Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
  • Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
  • Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
  • Provide translations and feedback to improve our standard responses.
  • Demonstrate ‘Role Model’ behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
  • Adopt a professional and friendly manner in all interactions with internal and external customers.
  • Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.
  • Provide support & assistance to your Line Manager with additional requested tasks.

FAQs

What is the duration of the contract for the Customer Care Agent position?

The role is a 6-month fixed-term contract with the possibility of a permanent position in the future.

What are the shift patterns for this role?

The shift patterns are Monday to Sunday with a shift duration of 7.5 hours per day, totaling 37.5 hours per week during operating hours of 07:00-20:00.

Where is the location of the job?

The job is located in Central London, Regent Street Office, with a hybrid working arrangement that includes a minimum of 3 days per week in the office and 2 days working from home.

Is training provided for this position?

Yes, all training is to be attended on-site at the office when scheduled.

What are the core responsibilities of a Customer Care Agent?

Core responsibilities include providing first-line responses to customer queries, driving resolution through various channels, updating system notes, adhering to complaint management processes, and maintaining high customer satisfaction scores.

What language skills are required for this role?

Strong written communication skills in English are required to understand and respond effectively to customer issues.

What skills and abilities are expected from the candidates?

Candidates should be computer literate in Microsoft packages, organized, detail-oriented, possess a strong work ethic, and have excellent interpersonal skills.

What are some of the benefits offered for this position?

Benefits include a salary of £32,100 per annum, awards for top performance, subsidized team events, 26 days of annual leave pro-rata, paid volunteer time, and a 30% employee discount.

How does the hybrid working arrangement change during peak season?

During peak season, the in-office requirement increases to 4 days a week for certain weeks, and those extra days can be regained at a future date.

Are hours subject to change for this position?

Yes, working hours are subject to change depending on business needs, seasonality, and market requirements, and any changes will be communicated in advance.

image

Uniqlo

Changing clothes. Changing conventional wisdom. Change the world.

Retail & Consumer Goods
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

About UNIQLO LifeWear Apparel that comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives. About UNIQLO and Fast Retailing UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST, Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. With global sales of approximately 2.77 trillion yen for the 2023 fiscal year ending August 31, 2023 (US $18.92 billion, calculated in yen using the end of August 2023 rate of $1 = 146.2 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer. UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,400 UNIQLO stores across the world, including Japan, Asia, Europe, and North America. The total number of stores across Fast Retailing's brands is now close to 3,600.