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Customer Experience Representative

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Enterprise

11d ago

  • Job
    Part-time
    Junior Level
  • Sales & Business Development
    Customer Relations
  • Ottawa

Requirements

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred
  • Must have at least 1 year prior customer service or sales experience in retail, guest services or administrative support
  • Must have a current and valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work either Wednesday, Saturday, Sunday 4:30pm-1:00am OR Thursday, Saturday, Sunday 4:30pm-1:00am

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Travel & Leisure
Industry
10,001+
Employees
1957
Founded Year

Mission & Purpose

It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world. That means, no matter where you live, there’s probably a great opportunity with us right down the road.

Culture & Values

  • Our brands are the most valuable things we own

    Our reputation is everything, and every employee has a stake in protecting our brands and helping our business grow.

  • We work hard … and we reward hard work

    Running a successful business is hard work. When our team members commit to their responsibilities and future, they receive the accolades and rewards they deserve.

  • Customer service is our way of life

    Our goal is to exceed every customer’s expectations. And that starts with our people. One customer. One handshake. One delivered promise at a time.

  • Great things happen when we listen … to our customers and to each other

    We achieve our high level of service by taking the time to understand the needs of every customer and employee. And that leads us to new opportunities.

  • Personal honesty and integrity are the foundation of our success

    We treat every person who walks through our door with respect. Whether it’s a customer or an employee, our focus is on building loyal, long-term relationships by meeting their needs and earning their trust.

  • We strengthen our communities – one neighbourhood at a time

    The Enterprise business began in neighbourhoods. We owe our success to the people in the communities where we live and work. We’re committed to supporting them and growing – together.

  • Our company is a fun and friendly place where teamwork rules

    Decades after he stepped down from day-to-day management, Jack Taylor was still greeting employees with the question, "Are you having fun?" Because that’s how our teams grow – having a good time while working together toward a common goal.

  • Our doors are open

    Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

Benefits

  • Sick Pay

  • Maternity & Paternity Leave

  • Life Insurance

  • Pension Plan