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Customer Experience Representative

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Enterprise

Jul 9, 2024

Applications are closed

  • Job
    Part-time
    Junior Level
  • Sales & Business Development
    Customer Relations
  • Ottawa

Requirements

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred
  • Must have at least 1 year prior customer service or sales experience in retail, guest services or administrative support
  • Must have a current and valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work either Wednesday, Saturday, Sunday 4:30pm-1:00am OR Thursday, Saturday, Sunday 4:30pm-1:00am

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

FAQs

What is the job title for this position?

The job title is Customer Experience Representative.

What brands are part of Enterprise Mobility?

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.

Where is the job location for the Customer Experience Representative?

The job location is at 297 Leckie Private, Ottawa, ON K1V 1S3.

Is this a full-time or part-time position?

This is a part-time position.

What is the pay rate for this position?

The pay rate is $19.05 per hour.

What kind of benefits are offered to employees in this position?

Benefits include employee discounts, a retirement savings plan, and training and development opportunities.

What are the work schedules available for this role?

There are two schedules available: - Schedule A: Wednesday, Saturday, Sunday from 4:30pm to 1:00am - Schedule B: Thursday, Saturday, Sunday from 4:30pm to 1:00am

What kind of responsibilities will a Customer Experience Representative have?

Responsibilities include taking incoming calls, assisting customers, processing returns and check-ins, marketing the company, performing administrative and accounting functions, and cleaning vehicles.

What are the minimum qualifications required for this position?

Minimum qualifications include being at least 18 years of age, having a high school diploma (some college preferred), at least 1 year of customer service or sales experience, and holding a valid Ontario G or G2 driver's license.

Are there any restrictions on the driving record for applicants?

Yes, applicants must have no more than 2 moving violations or at-fault accidents within the past 3 years and no drug or alcohol-related convictions on their driving record within the past 5 years.

Is work authorization required for this position?

Yes, applicants must be authorized to work in Canada and not require work authorization sponsorship by the company for this position now or in the future.

Is training provided for this position?

Yes, training and hands-on experience will be provided to the Customer Experience Representative.

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Enterprise

Travel & Leisure
Industry
10,001+
Employees
1957
Founded Year

Mission & Purpose

It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world. That means, no matter where you live, there’s probably a great opportunity with us right down the road.

Culture & Values

  • Our brands are the most valuable things we own

    Our reputation is everything, and every employee has a stake in protecting our brands and helping our business grow.

  • We work hard … and we reward hard work

    Running a successful business is hard work. When our team members commit to their responsibilities and future, they receive the accolades and rewards they deserve.

  • Customer service is our way of life

    Our goal is to exceed every customer’s expectations. And that starts with our people. One customer. One handshake. One delivered promise at a time.

  • Great things happen when we listen … to our customers and to each other

    We achieve our high level of service by taking the time to understand the needs of every customer and employee. And that leads us to new opportunities.

  • Personal honesty and integrity are the foundation of our success

    We treat every person who walks through our door with respect. Whether it’s a customer or an employee, our focus is on building loyal, long-term relationships by meeting their needs and earning their trust.

  • We strengthen our communities – one neighbourhood at a time

    The Enterprise business began in neighbourhoods. We owe our success to the people in the communities where we live and work. We’re committed to supporting them and growing – together.

  • Our company is a fun and friendly place where teamwork rules

    Decades after he stepped down from day-to-day management, Jack Taylor was still greeting employees with the question, "Are you having fun?" Because that’s how our teams grow – having a good time while working together toward a common goal.

  • Our doors are open

    Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

Benefits

  • Sick Pay

  • Maternity & Paternity Leave

  • Life Insurance

  • Pension Plan

Article & News

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