FAQs
What is the primary focus of the Getting Paid cluster?
The primary focus of the Getting Paid cluster is to provide business banking clients with solutions to facilitate payments, including SEPA Direct Debit, Point-of-Sale solutions, and online eCommerce solutions.
What are the key priorities for the Payments Tribe in 2025?
The key priorities include continued digitization of SEPA Direct Debit and Point-of-Sale journeys, extending ING Checkout to an Omnichannel proposition, and exploring Value-Added Services like Credit Management.
What qualifications are required for the Customer Journey Expert position?
A minimum of a bachelor's degree, relevant experience in a service-oriented environment, knowledge of payment products, strong problem-solving skills, and proficiency in English/Dutch.
Are there any stand-by shifts required for this position?
Yes, all Customer Journey Experts within the Payments tribe are designated for stand-by shifts to be available for incidents outside of regular working hours, with compensation for this availability.
What opportunities for personal development are offered?
Employees have access to a training budget and opportunities to develop both soft and technical skills.
What type of working environment can a new hire expect?
A multidisciplinary team atmosphere that involves close collaboration with Tech colleagues and other Customer Journey Experts, with a focus on innovation and customer experience.
Is there a focus on compliance in this role?
Yes, the role requires ensuring that products meet risk compliance obligations while driving improvements in customer journeys.
How is customer and market demand taken into account in this position?
The Customer Journey Expert is responsible for understanding the short- and long-term needs of customers and utilizing data analysis to inform decisions.
What are the working hours for this job?
The job offers a flexible schedule with options for a 36 to 40-hour work week, accommodating personal situations and ambitions.
Does the company offer a retirement plan?
Yes, an attractive pension scheme is part of the benefits offered to employees.