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Customer Journey Expert Payments Tribe: Getting Paid

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ING

Jan 11

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Banking & Finance
  • Amsterdam

Requirements

  • Customer Journey with ability to translate client needs into product improvements.
  • Strong problem-solving skills and the ability to make decisions based on data and facts.
  • Understanding the need to comply with regulations and policies but dare to debate alternatives and challenge the status quo.
  • A true team player who can make a difference and is able to take the lead.
  • With strong communication skills with a sharp eye for customer and market demand.
  • Tech-savvy and data-driven.
  • Agile is the standard for you.
  • Relevant working experience in a service-oriented environment and knowledge of Payment Products.
  • Good command of English/Dutch.
  • Minimum bachelor’s degree.

Responsibilities

  • You will execute upon Getting Paid vision into concrete and compelling customer value propositions that align with ING's strategy.
  • You will understand the short- and long-term needs of our customers and the business viability of our products.
  • You will utilize data analysis to inform decision-making and promote a data-driven approach within the team.
  • You will design and improve relevant business processes.
  • You will communicate effectively with internal and external stakeholders.
  • You will manage product-related risks in collaboration with all risk parties involved.

FAQs

What is the primary focus of the Getting Paid cluster?

The primary focus of the Getting Paid cluster is to provide business banking clients with solutions to facilitate payments, including SEPA Direct Debit, Point-of-Sale solutions, and online eCommerce solutions.

What are the key priorities for the Payments Tribe in 2025?

The key priorities include continued digitization of SEPA Direct Debit and Point-of-Sale journeys, extending ING Checkout to an Omnichannel proposition, and exploring Value-Added Services like Credit Management.

What qualifications are required for the Customer Journey Expert position?

A minimum of a bachelor's degree, relevant experience in a service-oriented environment, knowledge of payment products, strong problem-solving skills, and proficiency in English/Dutch.

Are there any stand-by shifts required for this position?

Yes, all Customer Journey Experts within the Payments tribe are designated for stand-by shifts to be available for incidents outside of regular working hours, with compensation for this availability.

What opportunities for personal development are offered?

Employees have access to a training budget and opportunities to develop both soft and technical skills.

What type of working environment can a new hire expect?

A multidisciplinary team atmosphere that involves close collaboration with Tech colleagues and other Customer Journey Experts, with a focus on innovation and customer experience.

Is there a focus on compliance in this role?

Yes, the role requires ensuring that products meet risk compliance obligations while driving improvements in customer journeys.

How is customer and market demand taken into account in this position?

The Customer Journey Expert is responsible for understanding the short- and long-term needs of customers and utilizing data analysis to inform decisions.

What are the working hours for this job?

The job offers a flexible schedule with options for a 36 to 40-hour work week, accommodating personal situations and ambitions.

Does the company offer a retirement plan?

Yes, an attractive pension scheme is part of the benefits offered to employees.

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.

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