FAQs
What is the primary focus of the Customer Success Manager role for Google Workspace?
The primary focus is to drive the successful adoption of Google Workspace solutions for a portfolio of accounts and act as a trusted advisor to help customers maximize value from Google's productivity and collaboration tools.
What experience is required for this role?
Applicants should have experience in creating roadmaps with customer stakeholders, supporting enterprise customers in IaaS, PaaS, or SaaS, and driving digital transformation programs utilizing cloud-based solutions.
What are the preferred qualifications for this position?
Preferred qualifications include a Master's degree in a Management, Technical, or Engineering field, experience managing workplace productivity programs in large enterprises, and experience working in customer-facing roles, especially at the C-suite level.
What will the Customer Success Manager's responsibilities include?
Responsibilities include driving Google Workspace adoption, serving as a thought leader in digital productivity, partnering with customers to identify success plays, and guiding executive stakeholders through changes needed to unlock the value of Workspace.
Is experience with Generative Artificial Intelligence (GenAI) important for this role?
Yes, experience in Generative Artificial Intelligence and digital productivity and collaboration is important as the role involves providing thought leadership in these areas to customers.
Will this position involve collaboration with other teams?
Yes, the role involves partnering with customer-facing account teams and executives to develop strategic and technical plans that align with customer business objectives.
What kind of customers will I be working with?
You will be working with a portfolio of enterprise customers across various industries, helping them to transform their digital workplace using Google Cloud solutions.
Does Google offer equal employment opportunities?
Yes, Google is committed to being an equal opportunity workplace and affirmative action employer, ensuring that all qualified applicants have equal access to employment opportunities regardless of their background.