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Customer Success Manager, Google Workspace

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Google

23d ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Mumbai

AI generated summary

  • You should have experience in customer roadmaps, supporting IaaS, PaaS, or SaaS, and driving cloud-based transformations, plus strong skills in managing enterprise collaboration programs.
  • You will drive Google Workspace adoption, guide executives on strategy, identify success plays, and collaborate with teams to achieve business objectives through effective planning and implementation.

Requirements

  • Minimum qualifications:
  • Experience in creating roadmaps with customer stakeholders to help drive solution adoption and business value.
  • Experience supporting enterprise customers in Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or Software-as-a-Service (SaaS).
  • Experience driving technology and digital transformation programs for external customers, utilizing cloud-based solutions for productivity and workplace solutions.
  • Preferred qualifications:
  • Master's degree in a Management, Technical, or Engineering field.
  • Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
  • Experience working in customer-facing roles, including C-suite level governance and reporting.
  • Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
  • Experience collaborating with channel partners and system integrators, with knowledge of the Google Cloud ecosystem.

Responsibilities

  • Drive the successful adoption of Google Workspace solutions for a portfolio of accounts, focusing primarily on Google Workspace.
  • Serve as a thought leader in Generative Artificial Intelligence (GenAI) and digital productivity and collaboration, provide thought leadership to customers at Executive and Practitioner levels.
  • Partner with customers to identify success plays that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
  • Guide executive customer stakeholders through the changes needed to unlock the value of Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
  • Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.

FAQs

What is the primary focus of the Customer Success Manager role for Google Workspace?

The primary focus is to drive the successful adoption of Google Workspace solutions for a portfolio of accounts and act as a trusted advisor to help customers maximize value from Google's productivity and collaboration tools.

What experience is required for this role?

Applicants should have experience in creating roadmaps with customer stakeholders, supporting enterprise customers in IaaS, PaaS, or SaaS, and driving digital transformation programs utilizing cloud-based solutions.

What are the preferred qualifications for this position?

Preferred qualifications include a Master's degree in a Management, Technical, or Engineering field, experience managing workplace productivity programs in large enterprises, and experience working in customer-facing roles, especially at the C-suite level.

What will the Customer Success Manager's responsibilities include?

Responsibilities include driving Google Workspace adoption, serving as a thought leader in digital productivity, partnering with customers to identify success plays, and guiding executive stakeholders through changes needed to unlock the value of Workspace.

Is experience with Generative Artificial Intelligence (GenAI) important for this role?

Yes, experience in Generative Artificial Intelligence and digital productivity and collaboration is important as the role involves providing thought leadership in these areas to customers.

Will this position involve collaboration with other teams?

Yes, the role involves partnering with customer-facing account teams and executives to develop strategic and technical plans that align with customer business objectives.

What kind of customers will I be working with?

You will be working with a portfolio of enterprise customers across various industries, helping them to transform their digital workplace using Google Cloud solutions.

Does Google offer equal employment opportunities?

Yes, Google is committed to being an equal opportunity workplace and affirmative action employer, ensuring that all qualified applicants have equal access to employment opportunities regardless of their background.

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