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Facilities Manager

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Selfridges

7d ago

  • Job
    Full-time
    Senior Level
  • Construction & Surveying
    Facilities Management
  • London

AI generated summary

  • You have a building surveyor background, managing budgets and maintenance in listed buildings, strong communication skills, problem-solving ability, and experience in multi-site facilities management.
  • You will manage FM services, supplier relationships, optimize operations, review KPIs and budgets, report findings, and engage with stakeholders to enhance customer experience and efficiency.

Requirements

  • Experience. You will have a building surveyor type background of managing building fabric maintenance and repair providers and contractors. Be able to drive their performance.
  • You need to be able to manage budgets and small fabric works projects in a challenging Grade II* listed building. You could also have similar experience from the retail / leisure / hospitality industry.
  • A problem solver. You are able to identify and manage issues and risks in a structured way.
  • A strong communicator. Collaborate with multiple stakeholders across the business - show strong integrity, energy and enthusiasm and lead with purpose.
  • Adaptive and agile. With the ability to multi-task effectively and be able to change plan due to the reactive nature of the business.
  • Customer focused. You will instil a focus on the customer experience in everything you do.
  • Be an example and ambassador of our values, a trusted and respected colleague.
  • A proven track record working in a Multi – Site or Complex FM Environment in hospitality, retail or any other customer led sectors.
  • Workplace Management.
  • People Management.
  • Good experience of Building Fabric maintenance.
  • Internal and External stakeholder management skills including experience with Contractors and Suppliers.
  • Leading regular stakeholder meetings.
  • Managing Opex and Capex Budgets and commercial awareness.
  • Project delivery of small works.
  • Preparation and presentation of simple business cases to Senior Stakeholders.
  • CAFM systems – Aurora and/or Concept is preferred.
  • Microsoft Office & SharePoint as a minimum. Oracle experience would be beneficial.
  • Demonstrable management of building fabric compliance.
  • Incident response.

Responsibilities

  • Responsible for the management and day to day operation of significant Facilities Management service lines
  • This role is business critical to the safe, reliable and efficient operation of our largest store and office complex in London
  • Good supplier management – direct responsibility for over 10 major suppliers up to £3M pa
  • As a Selfridges Facilities Manager you will ensure that our FM services are delivering an Extraordinary Customer Experience and supporting our retail operations and mission
  • You will proactively seek out opportunities to drive FM services harder, whilst seeking out opportunities to deliver operational efficiencies
  • You will provide world class FM to a world class luxury department store upholding the standards of service and engagement that our customers and stakeholders’ desire
  • You will manage a number of building fabric focused FM Services Contracts and act as main interface between them and the Senior FM Manager
  • You will regularly review the KPI’s and main service levels that exist and seek continuous improvement
  • You will regularly review costs and ongoing risks and issues within the services for which you have responsibility
  • You will ensure we get added value from our supply chain by focusing on new ways of working
  • You will build and nurture strong mutually beneficial relationships with key stakeholders, and influence win/win outcomes
  • You need to attend regular Store Operational meetings, communicating effectively on FM activities and processes
  • We will need you to provide accurate and timely management reporting on key outputs and trend analysis and use this information to shape future planning and activity
  • You will have both planned and reactive FM budgets to manage

FAQs

What are the primary responsibilities of the Facilities Manager at Selfridges?

The primary responsibilities include managing day-to-day operations of Facilities Management service lines, overseeing supplier performance, ensuring the delivery of exceptional FM services, driving operational efficiencies, and managing budgets and contracts related to building fabric maintenance.

What qualifications or experience are required for this role?

Candidates should have a background in building surveying or management of building fabric maintenance, experience in a multi-site or complex FM environment, strong communication skills, and the ability to manage Opex and Capex budgets.

Is experience in the retail or hospitality industry necessary for this position?

While not strictly necessary, experience in the retail, leisure, or hospitality sectors would be beneficial due to the customer-focused nature of the role.

What skills are essential for a successful Facilities Manager at Selfridges?

Essential skills include strong stakeholder management, project delivery abilities, experience with CAFM systems, incident response capabilities, excellent communication, and problem-solving skills.

Will the Facilities Manager be responsible for managing suppliers and contractors?

Yes, the Facilities Manager will have direct responsibility for managing over 10 major suppliers and contractors, ensuring their performance aligns with the required service levels.

What type of budgeting will the Facilities Manager need to handle?

The Facilities Manager will be responsible for managing both planned and reactive FM budgets.

How critical is stakeholder engagement in this role?

Stakeholder engagement is crucial, as the Facilities Manager needs to build and nurture strong relationships with key stakeholders and communicate effectively in regular operational meetings.

Is prior experience with CAFM systems required for this position?

Experience with CAFM systems, particularly Aurora or Concept, is preferred, but not necessarily required.

What is the type of work environment at Selfridges?

Selfridges promotes a dynamic, inspiring, and fun work environment that values career development and a strong team culture.

Will the Facilities Manager need to generate reports?

Yes, the Facilities Manager is expected to provide accurate and timely management reporting on key outputs and trend analysis to shape future planning and activity.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.